Spot on, couldn’ty agree with you more. They sell these phones with roaming ability then complain when we use it !!!

This is the point I, and several others, were trying to make on the T-Mobile forum.
the communication from TM was also dreadful, with the phone staff, shop staff, twitter team and press office all having different versions of the policy.
As it stands, I’ll eb leaving TM at the end of March, and probably heading to 3, where they seem to understand about mobile data….

Cant agree more, not only that but 500MB is hardly “fair use” nowadays. I’d not consider excessive use until I hit over 3GB.

The following email from my account manager when I asked her about the new limit. Guess we’ll lose out when (if) we renew our 40 contracts in August.
Have a smile at the sign off at the end of her email

Hi David

The data allowance isn’t going to change for existing customers unless they renew, so I wouldn’t worry about it.

There’s no news on the SonyEricsson Xperia Arc yet, as soon as there’s any news I’ll contact you.

Regards

Name removed
Business Account Support
T-Mobile
TEL: 44 (0) 8454 number removed
Voted the best mobile network for overall quality of ‘customer experience’ and best for ‘value for money’
(Independent Communication Management Association “Communications In Business” survey 2008)

Does T-Mobile really think 17MB a day is unfair?

I’ve got a rather good T-Mobile £10pm deal with 1GB limit. Not that I can actually get close to utilizing that limit however, due to the poor coverage and speeds which make doing anything bandwidth intensive (e.g. video) out of the question, except at home on my wifi connection..

This recent headline makes me want to push my smart-phone bandwidth usage more, in spite.

My satnav broke today; so I turned on all the smartphone bits on the iPhone and tried to actually find my way along the edge of that little known remote byway, the M25… and couldn’t get a 3G connection to download the maps. Nor would it give me any more than a “near london” location fix, maps or no maps.

It really is about time these companies were given a proper yank on the chain (and I know, there are better satnav apps for the iPhone. Curiously, the one i spent real money for at the App Store, won’t install. This is my fault, so they say. I say: Hello TomTom)

I started using T-Mobile for internet when I moved into our new house ‘cos the phone connection here is appalling – and no sign of BT infinity, (you wouldn’t believe we’re only about 2 miles from the major town/tourist location of Ludlow – God knows what some of the international visitors think when they visit Ludlow and only get 2mbps connection).

I got to admit this internet connection works superb, probably even faster than my Virgin media connection I had in Warrington which is really surprising!

However with this new decision to cap the broadband at 500mb, I’ll have to go and get a phone line. Hopefully BT hurry up and get off their backside and install FTTC or FTTP to Ludlow.

As for using the internet on the go with my smartphone I don’t use T-Mobile, I have a HTC HD2, and I use GiffGaff. For just over a year now this superb phone company have been offering everyone free – yes absolutely free! mobile broadband, with no caps on it. Also as they use the O2 network you get 3G connection in most places. Every so often they say they’re going to charge for it, but even if they did that wouldn’t bother me, they have a superb “Goody bag” which offers 300 minutes, unlimited texts and internet for just £10 a month. GiffGaff are a proper hidden gem, the only reason I don’t use them instead of T-Mobile for my internet in the home is because your not allowed to put the sim card into a mobile dongle, but seeing as they are being really fair to their customers and allowing unlimited usage of internet in smartphones I can’t really complain about this restriction.

GiffGaff are an absolute gem of a company, a superb hidden mobile phone company that more people should be aware of. In addition to this GiffGaff also have a rewards system that pays you to help people who are having problems with their phone, or pays you to refer people to GiffGaff, so even though it’s costing £10 a month most of the time you easily make more than this back in rewards.

T-Mobile’s other half, the “wife” – Orange told me that when I bought their Mobile Broadband business package, that I should have known (!should have known!) that the speed may not be to expectation – as in actual 3G! In the end, as long as I was able to connect, in 2G, they had fulfilled their side of the contract. As most of us know, 2G is worse than the old Dial-Up modem! So here I was – arguing with support, that I specifically purchased a “Broad band” package and it purported to be for business use! It’s not just the cap, which in my case was unlimited, it’s the actual speed these packages claim. If BMW or Toyota sold a car that claimed a top speed of 200mph – it had better get up there; and they would not say in some small print, “speeds only apply on a downhill run.” These Networks need serious overhaul – in their advertising claims.

I agree with Barry completely here.

I don’t mind a mathematician telling me that “infinity is countable”, that’s a logical nicety.

Initially I objected when marketing people at drive makers realised they could immediately make their drives appear 2.4% or more bigger by deciding to use a decimal kilo (1000) rather than the 1024 everyone in the industry was otherwise using. “Easier for people to understand” they said – not when a 1MB file (1024×1024 bytes = 1,048,576 bytes) wouldn’t fit on a “1MB drive” (1,000,000 bytes).

But using the term “unlimited” to mean anything other than what the word actually means is crass, deceitful and just plain lying.

Does this retrospectively effect existing contracts? If so I can’t help but feel someone with the resources challenging these snakeoil hawkers is long overdue.

I am mercifully coming to the end of my T Mobile contract and will never darken their doorstep again. Two months into the contract they demanded £200 from me for the privilege of using their phone 20 miles from Dover – in France. Being a returning customer made no difference to them whatsoever. They “forgot” to tell me that voicemail calls would cost 10p per minute when I have hundreds of spare phone minutes available each month (no mention anywhere in the documents except in obfuscated language). And the idle gits in the shop hadn’t a clue how to help me upgrade the phone to Android 2.x. The customer service phonelines are staffed by script-reciting children. They won’t allow you to escalate a complaint – except if you put it in writing (that’s rich for a phone co) but they ring you back in reply.
No wonder they got taken over. Anybody know a grown up provider?