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Posted on December 21st, 2009 by Barry Collins

Time for a truce with the music industry

CDsThe record labels aren’t an easy bunch to love. If they’re not trying (and, brilliantly, failing) to fill the Christmas charts with an endless stream of mass-produced pap, they’re pursuing alleged file-sharers with an almost unhealthy zeal.

“The [music] industry has been extremely slow to listen to the demands of its customers, and has had something of an abusive relationship with them, seeking to punish them before thinking of how to serve them better,” Lord Lucas told the House of Lords recently, when debating whether to cut-off file-sharers or not. He’s not wrong.

Yet, there is a small part of me that’s tinged with sympathy for the music overlords. Perhaps I’m being overwhelmed with Christmas good spirit (although that sounds ridiculously out of character), but I can’t help thinking BPI chief Geoff Taylor had a point when he commented recently that: “There are now more than 35 legal digital music services in the UK, offering music fans a great choice of ways to get music legally. It’s disappointing that levels of illegal P2P use remain high despite this.”

I spent a good portion of my weekend wrapping presents (with the ability of a man in a strait jacket) and writing Christmas cards, with Spotify merrily playing away in the background. In between Spotify sessions I would fire up my Xbox 360, and flip between the Elbow and Tom McRae channels on the excellent Last.fm service (I’m a sucker for moribund male vocalists).

I didn’t pay a penny for either of these services – if you exclude the necessary Xbox 360 Live subscription required for Last.fm. And yet I could listen to pretty much any song I wished for on Spotify, or sit back and listen to a tailored stream of songs based on my tastes on Last.fm. And for £10 a month for Spotify and absolutely chuff all on Last.fm, I could take both of these services with me on my iPhone.

They took their time about it, but Taylor’s right: the music industry has finally delivered decent, legal music services that benefit us as much as the record labels. Plus, you could  buy the Christmas number one for only 29p from Amazon, so even the argument that digital music is overpriced is beginning to fade.

So how about we call a truce with the music industry in this season of goodwill? They drop this ridiculous campaign to persuade Government to cut off file-sharers, and we’ll stop “borrowing” albums from BitTorrent. Happy Xmas (War is Over).

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18 Responses to “ Time for a truce with the music industry ”

  1. Dazza Says:
    December 21st, 2009 at 7:47 pm

    I would almost agree with you but…..
    Can the music overlords explain why they have ripped people off for years over the cost of cd’s? Can they also justify why they are still doing it?
    Take two artists on the same label. I would bet good money that there will be a difference in the price. Why???? Profiteering, thats why. Also, can they explain how I can buy a cd, but not have the right to do what I want with the content. If I buy a tin of beans, I can do what I want. They want a lot of bites from the same cherry.
    They are so zealous in there pursuit of people downloading music illegally, they want people to lose their web connection. How are people going to download music legally after that happens.
    The top and bottom of it is this….the music companies’ missed the boat with electronic music downloading. Instead of learning and understanding what the general public wanted, they pursued and hounded them. They are reaping what they have sown.

     
  2. Peter Lawton Says:
    December 21st, 2009 at 10:03 pm

    I’ve been in the music industry for 30 years and reading PC Pro for the last ten. I can’t recall ever reading an interview with anyone truly involved in the reality of day to day music business in all that time. I have read numerous articles and letters (like the one above) where unalloyed indignation takes the place of any insight whatsoever. Myths are perpetuated and truths misrepresented so that the ripping off mantra becomes a justification for people stealing. How about getting a balanced view? Don’t get the dogmatic proselytisers for either side but representatives who are prepared to admit previous mistakes and rationally consider how to move forward. The majors are not the largest sector of the music business no more than Dell represents the computer industry and they are not the ones which are being killed off. Stealing is destroying innovation and forcing real talent into giving up. So get input from the indies, from musicians and software programmers, from the majority, the people who are actually being damaged by the piracy and tackle the real issues instead of giving a platform to the grandstanders.

     
  3. Adrian B Says:
    December 21st, 2009 at 11:01 pm

    “can they explain how I can buy a cd, but not have the right to do what I want with the content. If I buy a tin of beans, I can do what I want.”
    Yes, but last time I looked I couldn’t duplicate the tin endlessly. That is where the beans analogy fails.
    “Take two artists on the same label. I would bet good money that there will be a difference in the price”. Err. Yes. It’s called supply and demand – in the same way that a bottle of Chateau Plonk and Chateau Expensive cost different amounts even though the peasants have spent the same time crushing the grapes under their feet. (Correct – I’m not a wine drinker)

     
  4. Mat Bailie Says:
    December 22nd, 2009 at 10:41 am

    Unfortunately, humans are creatures of habbit and clan mentallity.

    Once someone gets in to the habbit of P2P they’re unlikely to change that habbit. And once enough people are doing it, many will follow suit.

    Maybe it wouldn’t be a problem if the music industry got in earlier? Headed off the trend at the start rather than the middle/end? It’s impossible to know.

    But it seems to me that the principle reasons they didn’t were fear (risk) and ignorance of their customers and the internet. Now they seem to be trying to put the genie back in the bottle through use of fear and ignorance. A perpeptual cycle of negativity. Until they find a way of Enticing their customers back I can’t see how they will succeed. And if they don’t, there will be a new paradigm; one where their industry’s model is bown apart and maybe even their companies too. Even if that means less choice for us the consumer, I still have little sympathy for the Music Industry itself I’m afraid.

    The internet changed the environment, the customer adapted and the industry has tried desperately to resist. Survival of the fittest. Only time will show how fit the industries’ strategies are now…

     
  5. Steve Cassidy Says:
    December 22nd, 2009 at 11:09 am

    Fittest! Haw! (sorry, been reading too much Neal Stephenson…) Have you actually tried to use a P2P system to find a piece of music you want? It’s a staggering waste of time, effort and brainpower, and the people whose hobby it is to hoard up and then deliver out their music collections can’t resist fiddling with the files, putting up fakes, or demanding something back in return. the *real* process of file-sharing has very little to do with the “music wants to be free” philosophy of marginalised artists, and a whole lot more to do with an underground economy taking most of it’s themes from drug dealing and prison cigarettes. I do agree with BC that most of what’s being offered at the moment is toe-curlingly appalling predigested Sink Estate anthems, though…

     
  6. Andy Way Says:
    December 22nd, 2009 at 12:06 pm

    How these record labels have the cheek to complain about people downloading songs and the artists and creators lose money is beyond me! The record labels are currently being sued for millions for not paying royalties owed to artists, and the record labels call downloaders thieves haha.
    Piracy would barely exist if they did not demand such high prices for music. Instead of £10 for an album, what’s wrong with £5? more people can afford it, more people would buy it, and in turn make the labels more profit. The simple fact is they over price it all, ripping the consumer off like they have done for years! If a product is good enough, it will sell itself, you don’t need to threaten people and try and get people to buy mainly rubbish albums that are being churned out all day long that nobody wants. And remember, these record labels are complaining about all the money they are losing………and they also just announced they have just made the most amount of sales ever this year!

     
  7. David Wright Says:
    December 22nd, 2009 at 12:48 pm

    “Piracy would barely exist if they did not demand such high prices for music. Instead of £10 for an album, what’s wrong with £5?”

    Sorry, but that is lame. If it is too expensive, just don’t buy it! Listen to the radio, watch TV, use a free streaming service or take out a subscription with Spotify etc.

    I think music is too expensive. You know what I’ve done? Not bought a CD in about 5 years. On the other hand I haven’t downloaded any tracks illegally either.

    To be honest, I just listen to audio books and podcasts these days.

     
  8. Ian Says:
    December 22nd, 2009 at 3:00 pm

    “Sorry, but that is lame. If it is too expensive, just don’t buy it!”

    Yeah but that’s just a lame response too. The issue is that there are artists that people want to listen to (regardless of the crap that’s churned out as well) but there isn’t one reason people will/won’t download over legally buying there are many. For starters you have actual cost compared to market driven worth, restrictions on what you can do with what you buy, the ease you can buy a product etc. Music has been overpriced for years and that’s the market voice and they’re the ones who should ultimately decide in a free competitive market otherwise you start getting into things like monopolies and price fixing.

    Also restrictions are just going too far these days. In these times where companies are saying people should be more open about themselves and share all their valuable marketing information the companies themselves strive to lock their assets down. They want to control every aspect of a product and how it will be used so that they can charge you multiple times for the same information. You only have to look at the recent ebook controversy where the publishers say that just because they have paper rights to a book they also should have ebook rights however consumers are not entitled to the same rights and have to pay twice for each format. This is the same with the music industry and imposing DRM. It’s the double standards that are pissing people off. Who wants to buy a washing machine that can only wash jeans. (broad analogy I know) If a company want to sell a product they have to make a product worth selling not just expect people to buy whatever they decide is good value. The consumer public are not children but if you are being treated like a child the natural reaction is to behave like one and rebel.

    Also I object to the phrase “There are now more than 35 legal digital music services in the UK, offering music fans a great choice of ways to get music legally”. Just because the BPI say it’s so doesn’t mean it it. Most of these services are hard to use, still way overpriced and don’t offer you the product you really want. Does the BPI ever wonder why there are so many illegal MP3 download sites making money. Why did allofmp3 for example rake in the money from people who knew that what they were buying was (arguably) just as illegal as downloading from free from P2P?? Could it be that they actually offered a product that people wanted to pay money for, at a rate they were so happy to pay and found the service so easy to use that they kept coming back. It’s already been proven and the BPI have said that there are now so many more of these sites so if it was all about people thieving for nothing these types of site would never survive let alone grow. But that’s not the case is it. Don’t get me wrong some legal services are quite good but we’re still a bit away yet from a legal sustainable business model/service. The models are out there so why is it taking so long for the business masters to learn.

    Come on, consumers are already showing that they will pay for a legal quality service and product over a dodgy one. (well there’s always a few and that applies to all types of products and that never has and never will change) Stop trying to tell consumers what they should be wanting and doing with something they’ve legally purchased and listen to what they actually want because this is how you actually make money not by twisting the knife in your potential customers over and over until you’ve milked them dry. (e.g. complaining about high levels of piracy and the decline in singles sales and then announcing the highest singles sales) It goes both ways if you give a little you usually get it back and more because of the respect it earns you. Treat someone badly and just wait to see if they come back near you again. So BPI stop whining and do something about it. Consumers have told you for years now what they want and what they’ll pay. The business models are there and they’ve shown that there is a lot more money to be made by doing it right than trying to prosecute everyone. Come on let’s change things and make the music industry something great again!

     
  9. Robert Says:
    December 23rd, 2009 at 7:05 am

    The biggest damage to large record companies the crap they release.

    The single biggest reason that sales have dropped is the, bad quality and lack of variety, of the heavily marketed music.

    I used to buy at least 1 CD a month.
    Now, I rarely hear music, on the radio, that I want to buy. Result…. I rarely buy music anymore.
    You can’t make money selling crap.

     
  10. David Wright Says:
    December 23rd, 2009 at 8:50 am

    ““Sorry, but that is lame. If it is too expensive, just don’t buy it!”

    Yeah but that’s just a lame response too. The issue is that there are artists that people want to listen to (regardless of the crap that’s churned out as well) but there isn’t one reason people will/won’t download over legally buying there are many.”

    But there are still plenty of legal, and free, ways of doing that.

    Saying that stealing the music is easier is no excuse. In most areas of life, doing things the right way is often harder than doing things the wrong way.

     
  11. Ian Says:
    December 23rd, 2009 at 1:14 pm

    “Saying that stealing the music is easier is no excuse. In most areas of life, doing things the right way is often harder than doing things the wrong way”

    Yeah but right or wrong I’m afraid that’s the way the world works. Do people always do the right thing … do they heck! Most people (and especially big businesses) will do what’s easiest and best for them and worry about the legalities later.

    Don’t get me wrong though I believe most people would prefer doing things the right and legal way (which is being shown by the number of people using the legal alternatives) and if you can make doing the right/legal thing easier and better than the wrong/illegal thing the vast majority will pick the right way and be more than happy to pay for quality or put up with ads for free.

    That’s the trick you see. Do that and you’ve got a happy customer who keeps coming back to buy more which means you get a healthy industry. The legal ways are a good step in the right direction and currently far less restricted than the labels originally wanted but they’re not there yet for the world as a whole and it should be the world that decides that not the labels.

    If they stop living in the past and embrace their consumers, treat them with respect and knock out some quality merchandise at a fair price then the money will come in and the piracy will go down to minimal levels. There will always be some piracy out there but I’d bet it would be a drop in the ocean and not even worth the expense of fighting.

     
  12. leroy Says:
    December 24th, 2009 at 10:14 am

    All of this misses the point for me. I have ripped all of my cd’s to a windows home server at cd quality. If I could download music at this quality I would buy it online, but I can’t easily do this. Why is this, broadband speeds are high enough now to make it viable. Until then I’ll buy second hand cd’s from amazon drm free and rip them to my server.

     
  13. JH Says:
    December 24th, 2009 at 11:12 am

    I thought Spotify used P2P technology?
    Also, Spotify etc. is not provided by the record labels and isn’t really representative of them.

     
  14. Shawn Latham Says:
    December 24th, 2009 at 7:21 pm

    My major gripe is that some cd’s (now 74 at Play.com) was 10.99 for the double cd delivered and 11.99 for the download. If I buy the cd, I can rip at whatever bit rate I choose. As for the article, good choice of music with Tom McRae and Elbow, check out Ed Harcourt and Patrick Wolf

     
  15. Roy Says:
    December 27th, 2009 at 12:29 pm

    P2P is an established (illegal) means of downloading music. I was speaking with a customer who quite happily stated that the method for obtaining music in their house was “the kids ask me for a track, I go on limewire and download it” You need to change the way people think, music is cuurently ‘free’(illegally) and to get people to start paying you need to be charging 10p per track (or similar ‘almost free’ low amount)and promoting the benefits of paying for music. Once you have them paying for music as the norm then you can realistically increase the price.

     
  16. LAX Says:
    December 28th, 2009 at 1:52 am

    “P2P is an established (illegal) means of downloading music”
    P2P is not illegal, neither is downloading music using it. It is (if not done for profit) copyright infringement which is a civil matter.

    “You need to change the way people think” You need to do some research then change the way you think.

    “Once you have them paying for music as the norm then you can realistically increase the price.” Who the f u c k is “them” and why increase the price, you sound like a music industry stooge.

     
  17. Mike Says:
    January 5th, 2010 at 5:27 am

    The current demise of the major labels in particular is far more complex than just blaming piracy and the consumer, especially when you are looking for a solution. I’ve been in this industry for many years and seen the arrogance of the majors help shoot themselves in the foot. After stealing from artists for many years, they are at full panic, sacking as many staff as possible (especially the pretty young girls who no-one ever knew what they did at the office). I once heard Lucien Grange (head of universal) telling all the hiearchy at universal to look for “new deals”… a new way to come out of this situation alive. Unfortunately for him, it’s the death of the dinosaur that is needed for the industry to become rejuvenated.
    We’re at a change… the music industry isn’t just about cd’s… it’s also about performance. The live arena is healthy.. demand for great shows are high. That’s why some artists can have low single sales, moderate album sales and make great business on the live shows. The major labels (especially in the UK) have produced so much low standard acts that some of them can’t even make money in the live arena.
    It’s too late to change… even spotify pays musicians mediocre rates. Want to survive in the music industry? look elsewhere from the traditional recording model… free album with the £25 ticket anyone?

     
  18. Music Industry Guide Says:
    January 28th, 2010 at 7:58 pm

    I don’t see it working – file sharing is an incredible opportunity to promote and expose new artists – we just need to monetize the file sharing in a non-intrusive way.

     

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