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Posted on November 2nd, 2009 by Darien Graham-Smith

How Dixons is (under)selling Windows 7

IMG_0198-smlIf you’ve been into a Dixons Group shop lately (i.e. PC World or Currys Digital), you’ll have seen the place festooned with posters and displays declaring that the arrival of Windows 7 means it’s “time for a new PC”.

From a marketing point of view, it’s an obvious message for Dixons to be pushing. But in reality, as we all know, one of the great merits of Windows 7 is that most of us don’t need a new PC to run it. I use it happily on an old Advent laptop with 1GB of RAM and a Pentium Dual-Core processor; David Bayon runs it on his Atom-powered Samsung NC10 netbook. If there was ever an edition of Windows that didn’t mean “time for a new PC”, this is it.

With Microsoft getting so much right in Windows 7, it’s a disappointment to see it permitting (perhaps even supporting) such a misleading marketing slogan. And I think it’s a mistake. In the coming years Windows is going to be increasingly threatened from multiple directions — by a buoyant Apple, by emergent operating systems such as Chrome OS and by cloud-based mobile computing. Surely as the battle grows Microsoft will want its best foot forward, in the shape of a satisfied user base. The last thing it will want is to be weighed down by still-lingering resentments over Vista.

Yet this slogan seems designed to deliver precisely that outcome. Dissatisfied customers won’t appreciate being told they must write off their old PC to escape their unsatisfactory OS. Many who can’t afford a new PC will stick with Vista and remain disgruntled with it. And those who know the truth – that any machine that runs Vista will run Windows 7 better – will resent Microsoft’s apparent collusion in an attempt to get them to waste money on an unnecessary new PC.

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22 Responses to “ How Dixons is (under)selling Windows 7 ”

  1. Windywoo Says:
    November 2nd, 2009 at 3:53 pm

    Isn’t it more a reflection of the fact that most people only upgrade their OS when they upgrade their PC? They don’t really see the two as separate, and much as technical folk such as ourselves love the fact that Windows 7 will run on anything that means nothing to the average user who would be intimidated by the very thought of installing a new operating system.

    Not to mention all the OEMs who need to sell their latest and greatest hardware and would see a slogan such as “Don’t bother to upgrade, just install Windows” as something less than appealing.

     
  2. Steve Cassidy Says:
    November 2nd, 2009 at 6:20 pm

    I have to say I think they are being smart. I can’t imagine how the typical customer in that market segment would handle a driver incompatibility – and the fact is that it’s the home PC segment where some of the craziest comibinations of hardware and drivers are to be found. Can you imagine the guarantee handling process attendant on “your software ate my pictures” – whatever the rights and wrongs of the situation, just dealing with it is going to be appalling.

     
  3. BJC Says:
    November 2nd, 2009 at 6:31 pm

    You might also want to consider the point of view expressed here (http://www.cringely.com/2009/10/why-windows-7-costs-so-much/) by Bob Cringely. The basic argument is that the upgrade costs so much because Microsoft don’t want anyone to upgrade but buy a new PC instead. I can certainly see how upgrades are likely to incur higher costs for MS than new PCs, where the OEM undertakes the support.

     
  4. Kevin Partner Says:
    November 2nd, 2009 at 7:51 pm

    My experience in PC World the other day was to have to ask one of the salespeople where the Windows 7 disks were. There were plenty of marketing banners all over the shop but actually getting your hands on, for example, the Home Premium Upgrade was easier said than done.
    I agree with Windywoo: the vast majority of people will encounter Win7 only when they buy a new PC. I have absolutely no intention of risking the upgrade of my perfectly stable Vista work PC because I’m not prepared to spend the best part of a working day backing up and then upgrading. It took me 4 hours to just do the upgrade on a laptop (I didn’t bother backing it up) so a full clone and install is likely to take twice as long. Admitedly, there are some nice touches (the best being the thumbnail view of icons on the taskbar) but in terms of pounds, shillings and pence I can’t justify the cost.

     
  5. Kurt Says:
    November 2nd, 2009 at 8:46 pm

    Or is this just another example of the mentality of the Dixon group.
    They have been on my banned list for years for being utter rubbish when it comes to give the customer any relevant service.

     
  6. Pete Says:
    November 2nd, 2009 at 9:02 pm

    I’m using Windows 7 on my netbook and on a nettop and it is stunning. Going to wipe my 3 year old core 2 duo next. Breathes new life into slightly older hardware and I love it! It is only a step on from Vista in lots of ways – but quite a big step. SP3 in all but name?

     
  7. David Wright Says:
    November 3rd, 2009 at 7:02 am

    I spoke to my brother last night. He “just uses” his computer, he doesn’t know or care about device drivers or applications etc.

    I mentioned I had upgraded to Windows 7 and he asked whether he should too, and whether it was worth the money.

    My opinion was, as long as he is relatively happy with the version of Vista installed on his laptop, he should wait until he needs a new machine.

    The improvements over Vista are good, but it is hard to justify the upgrade price – unlike Vista, which was a clear leap ahead of XP.

    If a users current PC does what they need, then I’d leave them with a working system. Getting a new machine is a no-brainer, go for Windows 7.

     
  8. Michael Says:
    November 3rd, 2009 at 9:19 am

    You could interpret the message as suggesting that your current PC will be like a new PC with the installation of Windows 7?

    i.e. it’s a statement of the effect of Windows 7, rather than urging people to buy a new PC.

    That would be my first interpretation and the interpretation that Microsoft has presumably permitted. Although it is of course ambiguous.

     
  9. alan Says:
    November 3rd, 2009 at 9:46 am

    They are box sellers, what else do you expect from them?

    They’re simply trying to take advantage of the positive image being painted in the press of W7 as much as they can. And why shouldn’t they!

     
  10. Steve Cassidy Says:
    November 3rd, 2009 at 10:24 am

    Kevin… pounds shillings and pence? Are you taking the Euro? Just bring the machine to Uncle Cassidy and we will have it all backed up snug as a bug in the time it takes for you to go out and get me sushi…

     
  11. Jim Says:
    November 3rd, 2009 at 1:04 pm

    Michael@9:19am – Bang on, that’s how I interpret it. Not even Dixons are stupid enough to advertise a product that’s “so good you’ll need to spend a futher £800 on hardware to run it.”

    The message is undoubtedly that having Windows 7 is like *having* a new PC. I think you’d have to be pretty stupid to misinterpret it.

     
  12. GW Says:
    November 3rd, 2009 at 6:15 pm

    Hear hear that man Mr Graham-Smith

     
  13. GW Says:
    November 3rd, 2009 at 10:44 pm

    Darien, while I totally agree with your sentiments on a “disgruntlement” basis one can see that this fairly odious tactic may still be a winner for Microsoft/Dixons on a “£/$” basis. I don’t think anyone is going to be sufficiently disgruntled with this sales pitch to reject Windows 7 altogether. But some of those who were thinking of just buying the upgrade may walk in and look at this ad, which gets their juices flowing thinking about a new PC and cause them to stray into the laptops section for a browse, and some of those might well take the plunge. And because windows 7 is good they will probably be satisfied with their purchase, remaining in blissful ignorance about the ability of their 2006 laptop sitting at home to run windows 7 perfectly well thank you very much.

    So overall it may actually be an effective campaign, unhappy as we may all be with its misleading nature.

     
  14. Dom Says:
    November 3rd, 2009 at 11:06 pm

    I can imagine the support overhead to Microsoft if everyone just upgraded, and called up when there was an issue. Whatever, I have learnt not to ask PC world/Dixons staff questions since they can barely read the label on the box.

     
  15. ben Says:
    November 6th, 2009 at 4:03 pm

    i am really fed up with people bashing the staff who work in currys/pc world. I Have worked in currys for 4 years and like a lot of the staff i work with am very clued up when it comes to the thinks we sell. I build/upgrade and repair computers outside of work so not only can i read labels but i know what they mean. Don’t tar everyone with the same brush it just makes you look like an idiot.

     
  16. Pawel Says:
    November 7th, 2009 at 1:37 am

    Ben, you don’t work in any PC World / Currys I’ve ever been in… Frankly, from bitter and expensive experience, I wouldn’t trust your ‘clued up’ workmates to tell me whether it was raining outside.

     
  17. Marc Says:
    November 7th, 2009 at 9:25 am

    I bought Windows 7 Pro standalone edition from PC World and it was 3p less than the Upgrade Edition :)
    Odd but saves a load of hassle when I come to reformat in a years time.

     
  18. ben Says:
    November 7th, 2009 at 8:12 pm

    Pawel you must lead a sorry life mate i have lost count how much bad advice i have been given but i don’t blane or distrust everyone in the world for it

     
  19. Johnno Says:
    November 9th, 2009 at 1:46 am

    I think the answer is simple (meaning in fact it isn’t lol) and it’s that if you’re at a store and can be bothered, take the time out and ask what the shop staff/store manager’s view is of this campaign – whether they encourage/want customers to buy new PCs despite XP or Vista installed-machines being good enough to run Win 7 or are they happy w/out any trouble to point someone in the direction of the boxed packages they ought to be selling at the same time, whether it’s the upgrade or full version?
    As has been said previously, if a person walks in looking for a new computer from the word go it’s a really moot point.

     
  20. Nicomo Says:
    November 9th, 2009 at 3:14 pm

    If Windoze 7 can run on a minimum spec XP machine then I would say it has potential – if not, all those users who refused to upgrade to Vista – want bother going any further. However all those that upgraded to Vista will slide comfortably over to Wee7 without peeing their pants.

     
  21. Jay Says:
    November 9th, 2009 at 6:40 pm

    re. 15. ben Says:
    November 6th, 2009 at 4:03 pm
    i am really fed up with people bashing the staff who work in currys/pc world. I Have worked in currys for 4 years and like a lot of the staff i work with am very clued up when it comes to the thinks we sell.

    sorry Bin, i’d rather buy thinks from poeple who can spill.
    on your next shift please try to find out what chipset is on the motherboard of the pc you’re about to sell. last time i checked PCW don’t have that information, even after they’ve called head office.

    i’m with #5 Kurt, DSGi is on my ‘banned’ list and i can’t see it ever being removed!

     
  22. ben Says:
    November 11th, 2009 at 5:31 pm

    oh jay very clever lets pick on a simple type error. I’m sorry your life is so sad that this makes you fell like your better than other people. BTW i can tell you the chipset on any pc i sell that is simple info that we have on our system. you said yourself that DSGi was on your “banned list” so when was the last time you were in a store to enable you to make this comment.WTF is a “banned list” anyway and how sad do you have to be to have one?

     

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