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Posted on October 8th, 2009 by Jon Honeyball

The shame of Microsoft’s Media Center EULA

The Windows EULA - has anyone actually read this?For reasons too boring to relate, I just had to fire up a Windows Media Center installation on an HP touchscreen device – the one that comes with every bell and whistle, and is actually quite a nice box.

In going through the TV setup for a DVB-T TV tuner which is built into the device, you get to this glorious licence screen. There are a half-dozen lines of text in that box, and then sixty-nine, yes SIXTY-NINE pages to scroll through. It’s 67 pages if you maximise the window to full screen on this large, high-res display.

Now maybe there is someone within Microsoft who is STUPID enough to believe that the end user will laboriously scroll through this, reading each snippet of text. And that they will then press the “I agree” button to continue.

The reality is that everyone, bar the most fastidious and time-rich will just avoid the hassle and continue with their lives.

Microsoft must know this – after all, it designed this dialog box.

It is therefore entrapment, pure and simple. Microsoft has no intention of you actually reading the licence agreement, and has, in fact, made it about as difficult as it possibly could, with the exception of adding flashing screens and blaring sirens to put you off.

And entrapment is no way to deal with your customers, Microsoft. You should be ashamed.

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37 Responses to “ The shame of Microsoft’s Media Center EULA ”

  1. Wayne Taylor Says:
    October 8th, 2009 at 11:33 am

    How else would you have them do it?

     
  2. Richard Crawshaw Says:
    October 8th, 2009 at 11:47 am

    Getting rid of all the cruft above and below the box would allow it to be bigger and thus less pages to scroll through would help considerably. But the key would be a simpler, less text heavy licence.

     
  3. Steve Cassidy Says:
    October 8th, 2009 at 11:56 am

    The answer is, it’s not there for the customers, it’s for the content creators. They want assurance that if an end-user copies their material, MS won’t have pretended that htey were allowed to do so. It’s the story of the crippling of Vista, through and through.

     
  4. James Says:
    October 8th, 2009 at 3:27 pm

    You can skip scrolling through all 69 pages by simply pushing up a few times instead of down.

     
  5. Nick Says:
    October 8th, 2009 at 3:55 pm

    However, without knowing – and understanding – every part of the EULA should there be an infraction of it legally you’d be stuffed.

    In the same vein that not reading a mortgage agreement – several hundred pages in some cases – when the bank adds a zero to your payment you’re equally scuppered.

     
  6. Al Dimond Says:
    October 8th, 2009 at 5:26 pm

    If people stopped accepting contracts they didn’t understand we wouldn’t be stuck with them. It’s very simple.

     
  7. jon honeyball Says:
    October 8th, 2009 at 5:54 pm

    my concern is that these contracts are very demeaning to the user. And disabling too, in a “you wont understand this, you’re too stupid, but we will still sue you if you step outside the rules” way which, in a 69 page scroll, is now reduced to a “we cant even be bothered to present this in a helpful fashion — just press the button, and hope we dont get pissed off with you” which is incredibly disempowering and disrespectful of the customer.

     
  8. David Says:
    October 8th, 2009 at 6:47 pm

    Windows Media Center is designed to be read-able on a TV from couch distance (the 10-foot interface, i think they call it). Too many lines makes it easy to get lost/fail to continue on the correct next line (much more difficult than reading a book in your hands). And it makes sense that there’s a separate EULA in Media Center because they’re giving you free electronic programming guide for your local cable/satellite/broadcast, downloading extra info about a DVD you pop in, and let you record copy protected TV shows.

    I’m no MS fanboy, but if you’re gonna complain about something, find something IN the actual EULA that IS entrapment or some kind of unreasonable surrender or rights or something. Otherwise, if it’s just giving them permission to use the zip code you put in to deliver a program guide, then be thankful it’s in nice large print so someone COULD read it if they wanted to.

     
  9. Rob Says:
    October 8th, 2009 at 7:04 pm

    Clicking through 69 pages is totally insane, and not a suitable way on ensuring that the reader agrees to it. Also, on the screenshot, what am I agreeing to? That these are the terms of service? This is stupid, lazy, arrogant, inconsiderate design at its very worst.

     
  10. David McMahon Says:
    October 8th, 2009 at 7:17 pm

    In most of these dialogue boxes you can copy and paste the licence, also this licence is also probably on the internet.

    Or install Linux!

     
  11. Bobby Bobtino Says:
    October 8th, 2009 at 7:24 pm

    How is this ANY differnt from the million other EULA’s out there for every game, program, website I visit? Some have taken MS bashing to new levels

     
  12. Muck Says:
    October 8th, 2009 at 7:46 pm

    I think the answer would be a print button. The 69 pages would probably amount to one page of a4. It’s dodgy design but it’s designed for tv so apart from a print button if think you may be complaining for the sake of complaining

     
  13. jon honeyball Says:
    October 8th, 2009 at 7:57 pm

    Sorry, I dont buy the “its designed for TV” argument. A great deal of Windows Media stuff is done on screen of the PC itself, specially this style of touch-screen home media device, and where there is no sign of a conventional 40″ TV. And it wouldnt be hard for the software to sense which screen it was on, either, and to adjust accordingly if necessary.

     
  14. Ryan Says:
    October 8th, 2009 at 9:25 pm

    It must not be too shameful for you to make a buck off it. You got multiple ads for bing on your page which is owned by Microsoft.

     
  15. Not A Fanboy Says:
    October 8th, 2009 at 9:28 pm

    The problem here is the interface that they present the EULA in. Placing 64 pages of text in a small window on the screen is INTENTIONALLY making it hard to read.
    Would you read web pages only using 1/4 of your screen? Of course not, but that is all they give you to read the EULA in.

     
  16. Joe Haveron Says:
    October 8th, 2009 at 9:32 pm

    Another aspect not mentioned is that usually by the time you get to the EULA you’ve opended the package and placed the DVD into your computer, most delaers by this point will not refund your purchase price, so if you DON’T accept the EULA then you get nothing at all.

    I fully agree with Jon, 69 pages means that people will not read it all and click to move to install. This couled with the point I mentioned above means you are doubly coerced.

    Hmmm isn’t there an escape aspect to accepting contracts under duress?

     
  17. Kotonoha Says:
    October 8th, 2009 at 10:11 pm

    I would read it just because you said I wouldn’t.

     
  18. Steve Cassidy Says:
    October 8th, 2009 at 11:04 pm

    http://www.oft.gov.uk/shared_oft/reports/unfair_contract_terms/oft311.pdf

     
  19. Seriously Says:
    October 9th, 2009 at 4:24 am

    It must not be too shameful for you to make a buck off it. You got multiple ads for bing on your page which is owned by Microsoft.

     
  20. milliganp Says:
    October 9th, 2009 at 8:57 am

    PCPro is the website Adblock Plus was designed to fix!

    Doesn’t anybody realise that multiple Flash adds on one page is just a nightmare to experience.

     
  21. Tim_Wn Says:
    October 9th, 2009 at 10:04 am

    MS are no different to other large corps. They do it because they can, their attatude is Agree or use someone elses software. I cannot see that this can be described as an agreement. Surely its better described as terms of use.

    What we need is a body that represents the consumer that can negoiate on behalf of all users to ensure that EULA’s are real agreements and that they are fair to both sides.

    Any company getting this organisations approval can display a sign to provide confidence to users.

    This would not be fool proof, of course monopoly’s still have the upper hand to some extent but it would be a way of introducing competitive advantage to those companies that have had EULA’s approved.

     
  22. Steve Cassidy Says:
    October 9th, 2009 at 10:31 am

    What we haven’t yet done here is actually compare the EULAs presented in this market – I don’t know if the iTunes EULA is “better” or “worse” in this competition (probably because if I sat down to read both I’d lose the will to report back, about 10 minutes in…)

     
  23. Steve Cassidy Says:
    October 9th, 2009 at 10:33 am

    And Mr Seriously: yours is a common delusion, so it should be corrected. The reason we “make a buck” from those adverts is because MS and the other advertisers value our independence, not because they value our submission. One of these days I am going to film Jon when he gets in range of Microsoft people (these days, any of them!), and you can decide who looks like they own who. They have got on planes, suddenly, to escape a Honeyballing…

     
  24. HK Says:
    October 9th, 2009 at 10:42 am

    The screen has clearly been laid out for design purposes. Even if the font size was maintained, the box containing the text could be much bigger. Comparisons with mortgage t+c’s is not really valid – they have “key facts” documents.

     
  25. Alphageek Says:
    October 9th, 2009 at 10:55 am

    @ Jon and Steve.

    Your columns are the first ones I read in the mag, but this post is nothing more than a rant.

    Why don’t you both do what has been suggested and read the EULAs and tell us all what they say… I can’t be bothered ;)

     
  26. David Wright Says:
    October 9th, 2009 at 12:09 pm

    If they can’t make the EULA readable on one screen, then it shouldn’t enforceable!

    Well an exageration, but if they wrote it in simple English in a series of half a dozen bullet points, then the extreporous lanugage could be dumped and everybody would know where they stand – and Microsoft probably wouldn’t sell another unit of software if the users actually knew what they were getting into! :-D

     
  27. Rob Says:
    October 9th, 2009 at 1:00 pm

    As said before, this is no different to any other EULA. Instead of making one solid block of text as most are they have split it into 69 pages of larger text that you can read should you choose to.

    In fact, I would ask if you even read a standard EULA. Very few people will read every one put in front of them, and barely a handful more have ever read one in full ever!

    Frankly I do not see the problem with MS (or others) taking an “accept or use someone else” approach. Surely you bought the product knowing that you will have to accept any and all terms by the maker of the product.

    To be honest I do not see the point in this actually misleading and accusatory article. As others have said this takes MS bashing to a new level, one I would contend even PlayStation fanboys would consider too far!

     
  28. Steve Cassidy Says:
    October 9th, 2009 at 1:34 pm

    I’d go with accusatory, but I would like to see your logic for “misleading”. Either the EULA is like that; or, it’s not.

     
  29. jon honeyball Says:
    October 9th, 2009 at 1:50 pm

    Umm of course its a rant piece. “Posted in: Rant” is a clue!

    As for MS bashing — its an MS EULA, hence MS are the target.

    If Joe’s Software Farm had done it, it would have received exactly the same treatment.

    And not, its not up to me to come up with a better solution. Thats up to Microsoft. Cos its their EULA (see a pattern emerging here?)

     
  30. Stu M Says:
    October 9th, 2009 at 2:15 pm

    I think PC Pro is great, but I do tire of JH’s constant MS-bashing and Apple suckering. Given the current ’status of evil’ I’d sooner it was the other way round.

     
  31. Charles Marsh Says:
    October 9th, 2009 at 4:20 pm

    I think the word entrapment may be over egging it, if only because there’s no such concept in English law. As Steve Cassidy has pointed out, it’s more likely to be detrimental to Microsoft. If a court were to decide the Terms of Service were unreasonably difficult to read because of layout, Microsoft wouldn’t be able to rely on them. Of course, that wouldn’t stop a consumer using any part against Microsoft.
     
    All I can now think of is the Monty Python ‘String’ sketch. Due to bad planning, the 1311-word Terms of Service is in 19-word lengths.

     
  32. JohnAHind Says:
    October 12th, 2009 at 3:52 pm

    Regardless of whether the EULA needs to be this long, it is ridiculous UI design to present it on the large-text interface. But that is true of Media Centre as a whole – just try editing your channel line-up on that interface!

    This product needs a composite interface with only the everyday viewing functions on the large-text interface and the rest in standard PC form.

    While they are about it MS should merge Media Centre and Media Player into one app with two interfaces. You ought to be able to play TV on Media Player as well.

     
  33. Jeux Says:
    October 13th, 2009 at 10:48 am

    I usually don’t post on Blogs but ya forced me to, great info.. excellent! … I will add and bookmark your site.

     
  34. josh Says:
    October 14th, 2009 at 6:18 pm

    Ok, typically I just do a drive-by scan and move on to the next slashdot article but the comments forced me to stop. Yes, the EULA is fubar’d. Yes, it could have been presented better. Yes someone should kick M$ for it. No, there isn’t anything you can do about it. No, the iTunes EULA isn’t better. All operating systems suck, it just depends on what level of sucky you can tolerate while dealing with the features you want.

     
  35. josh Says:
    October 14th, 2009 at 6:20 pm

    And no, its not entrapment because you CHOOSE NOT to read it. Sure, that’s not fair, but life isn’t fair. You should have learned this when you were in school. Moving on….

     
  36. DustyTrigger Says:
    October 16th, 2009 at 3:21 am

    Try using the free ELUAlzer 2.0 by JavaCool (it simplifies searching ELUA’s for pitfalls):
    http://www.javacoolsoftware.com/eulalyzer.html
    Freeware download from:
    http://www.javacoolsoftware.com/eulalyzerdl.html

     
  37. DustyTrigger Says:
    October 17th, 2009 at 2:27 am

    Should have read as EULAlyzer (I left out the “y”).
    It has helped me examine long and complex EULA’s.

     

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