Skip to navigation

PCPro-Computing in the Real World Printed from www.pcpro.co.uk

Register to receive our regular email newsletter at http://www.pcpro.co.uk/registration.

The newsletter contains links to our latest PC news, product reviews, features and how-to guides, plus special offers and competitions.

// Home / Blogs

Posted on September 2nd, 2009 by Tim Danton

Are Twitter, Facebook et al killing our businesses?

Will a Facebook ban actually work?I’ve always been of the opinion that if people do the job they’re paid for, and they do it well, then it’s irrelevant whether they spend some of their working day using services like Facebook and Twitter. But I must admit that a piece by Theo Paphitis in today’s Daily Mail does ring a few bells.

“Sadly,” he writes, “the addictive, all-consuming  nature of online connections means that the worst internet offenders are reneging on their part of the bargain.” The bargain being that they’re there to earn money for the business, and themselves of course.

He concludes his full-page piece by declaring, “restrictions on usage of workplace computers will not work on their own. So employers will have to be even tougher in future, instituting bans on the use of mobiles during working hours.

“But that is only fair. In the end, businesses and public services cannot survive if staff prefer socialising online rather than doing the job for which they are paid.”

It’s hard to argue with this, particularly for anyone in the service industry. When I worked on the shopfloor at John Lewis, shortly after graduating in the height of the previous recession, I wouldn’t have dreamt of checking my mobile for messages – although I admit that back in 1993 mobile phones weren’t quite so easy to slip into a pocket.

And, today, if I was in a shop and couldn’t get served because someone was updating their Twitter status or texting a friend, I wouldn’t be impressed.

But is it really fair to stop office-based workers from taking a break from their hourly grind to check on their Facebook wall, to respond to a personal email or send a quick tweet?

Theo points to the recession as a supporting factor, saying “it is particularly irresponsible to indulge in such behaviour at this time of recession”, but I’d argue that in this time of cutbacks – where people are asked to do more for less money, and without any extra perks – it’s a very cheap way for employers to keep their staff motivated.

Now Theo is chairman of Ryman and I’m a lowly editor. In terms of day-to-day experience, there’s absolutely no doubt that he wins when it comes to getting the most out of staff. But is he actually right? If anyone’s been on the thick end of a Facebook ban, or enforced one for their company, I’d be very interested to know the end result. And how would you feel if your phone was confiscated as you walked into work each morning?

Tags: ,

Posted in: Random

Permalink

Follow any responses to this entry through the RSS 2.0 feed.

Social Bookmark this article: What is this?

You can skip to the end and leave a response. Pinging is currently not allowed.

20 Responses to “ Are Twitter, Facebook et al killing our businesses? ”

  1. Bluespider Says:
    September 2nd, 2009 at 2:08 pm

    Its banned in most of the large enterprises where I have worked. I believe the best way to manage it is to provide some internet kiosks for staff to use, in breakout areas or similar. Let them access the web on their breaks etc. And while we are at it, smokers… how many man hours are lost with smokers taking 15 minute breaks every hour to indulge in their addiction? Maybe facebook addicts should get the equivalent to feed their habits?

     
  2. Peter Tennant Says:
    September 2nd, 2009 at 2:13 pm

    Exactly the sort of submission one would expect from the Daily Mail…

    What Theo Paphitis seems to forget is that workers are more productive if they are allowed to leisure browse at work (http://www.pcpro.co.uk/news/enterprise/250689/staff-work-harder-after-stint-on-social-networks).

     
  3. Paul Ockenden Says:
    September 2nd, 2009 at 3:39 pm

    We had a client who did two things at roughly the same time: Firstly they sacked an employee for spending most of their working day on social networking and similar websites. And secondly they decided that they needed to get into things like Facebook and Twitter as a company, and so needed to recruit someone to manage it. They completely failed to think about these two issues together, not realising that the person they were sacking would have been perfect for the job. I suspect this is actually quite common.

     
  4. Dave Says:
    September 2nd, 2009 at 3:47 pm

    I work in an I.T. department and part of my job is to do with web access and providing reports for managers etc.
    We recently moved to be more open on web access and leave it in the hands of managers to monitor and within 2 days people were ringing us to say that facebook was being used in our company and they wanted it banning.
    From our point of view we had a different argument….
    Their issue was they were using facebook however it didn’t seem to be a problem that they could access BBC all day long or trusted reviews or pcprop for example!
    It was just because it was Facebook.
    It seems to be so frowned upon yet I could happily fritter away all of my working day reading about football or computers.

     
  5. Peter Tennant Says:
    September 2nd, 2009 at 4:05 pm

    @Paul Ockenden: That’s brilliant – What’s the term that business-types like to use? ‘Joined-up thinking’ anyone?

    P.S. Judging by the time that these replies were posted, I think Theo Paphitis should consider blocking access to the PC Pro website… And I’d wager Mr Danton’s original post wasn’t entirely written during his designated lunch time (or would that be too ironic?)…

     
  6. Dave2 Says:
    September 2nd, 2009 at 4:32 pm

    @Dave
    “Their issue was they were using facebook however it didn’t seem to be a problem that they could access BBC all day long or trusted reviews or pcprop for example! It was just because it was Facebook.”

    And they are right. You can’t get anything from facebook. Spending time on facebook is simply and purely a waste of time. Unlike reading useful articles on pcpro or bbc, which broadens your horizons. If you want to socialize then meet with your mates live in a pub or somewhere, don’t waste your life in cyberspace…

     
  7. Neil Says:
    September 2nd, 2009 at 8:31 pm

    @Paul Ockenden No that’s not joined up thinking at all. Why would I want to give some muppet who spent most of his day goofing off any responsibility at all.

     
  8. David Wright Says:
    September 3rd, 2009 at 6:36 am

    The problem a couple of commentors seem to have missed isn’t that Facebook should be banned, but that, given the freedom, some employees abuse the situation.

    If the employees check it on their breaks etc. then there really isn’t a problem. If they spend 4 hours a day looking at Facebook, instead of doing their job, THAT is a problem.

    It is dick heads who don’t think and abuse the privileges the employer gives them, that ruins it for the whole.

    Used properly, they can be a useful business tool. Abused, it just costs the company unnecessary money.

    The same goes for mobiles. Used properly, they are great – that is why they have voicemail. If you are on the shop floor or in a meeting, you shouldn’t be looking at your ‘phone. If you are in a shop, leave it in your locker and check it on breaks…

    Where I work, I think probably 2 workers have heard of the internet, let alone Facebook, so we don’t really have a problem. At my previous employer, nearly everybody spent their time browsing the net, it was incredible how much work didn’t get done!

     
  9. David Says:
    September 3rd, 2009 at 8:29 am

    I’m thinking of blocking Facebook at work (I manage the computer network). We don’t have restrictions and don’t generally have a problem with people doing the odd bit of web browsing, checking their personal email, etc, but people do seem to waste a lot more time on Facebook than they ever did on other websites.

     
  10. Nick Says:
    September 3rd, 2009 at 8:32 am

    Facebook here created some problems amongst the “younger” staff members, so it was globally banned. Some o our colleagues labour under a draconian scheme, the other half won’t stand for it. It is ridiculous being blocked if you’re trying to research proxy security methods.

    There is, always a degree of discretion necessary to properly manage staff. For example, I’m using this post to check an upload logger!

     
  11. Jen Says:
    September 3rd, 2009 at 8:48 am

    Our company firewall blocks Social Networking sites along with a fair fwe other categories by order of The Management. I’m much more of the opinion that as long as people are doing their job then they should be treated as adults. If not, address it on an individual basis.

     
  12. Steve Cassidy Says:
    September 3rd, 2009 at 10:01 am

    It’s weid how responses seem to slip straight into the “ban” vocabulary, when it’s not the only option. There’s nothing wrong with analysis of traffic passing through a company connection – it would certainly spot the real offenders more quickly than tattle-tales or rumour. One firm thought they had a porn problem and asked me to put in some logging: turned out the largest bandwidth consumption per week was one very active participant – in catholic.net !

    I’m glad that Paphitis has figured out the vapid nature of Facebook and the like: he’s not arguing for banning of surfing, he’s arguing for a utility-based approach. and he’s certainly right that the “distractionist” information brokers like Facebook are not making an even-handed value proposition.

     
  13. Bob Hallewell Says:
    September 3rd, 2009 at 1:27 pm

    Surely the issue isn’t so much around how much time people spend on Twitter, Facebook, smoking (or wasting time on email) – but whether or not they’re doing their jobs.

    If they meet their targets, fine. If not, they need managing.

     
  14. Statto Says:
    September 3rd, 2009 at 9:23 pm

    This is a tricky one. I manage a department in an organisation where social networking sites were banned, but are now not – not because we want to let staff use them per se, but because we have a desire to use the medium in communication with our “clients”. However, we can do one and not the other. Our IT policy allows people to use the ‘net during their beaks. The reality is people do use it at other times. I’m OK with that providing it’s not affecting our ability to get the job done – not just at an individual level, but at a team and departmental level. I also don’t want to be in a situation where as a middle manager I’m accused of obviously having too many staff because they spend time on the ‘net doing personal stuff. It’s the perceptions that need to be challenged.

     
  15. Statto Says:
    September 3rd, 2009 at 9:24 pm

    Sorry – that should have said….we can’t do one and not the other! Important apostrophe.

     
  16. Nick P Says:
    September 4th, 2009 at 11:09 am

    I look after our web filtering (well, the network generally, actually), and we have a ban on Facebook. I would rather adopt a more rational approach with usage allowed during lunchbreaks etc., but we’re stuck with a TRULY crappy webfilter that doesn’t allow time filtering or sliding windows for personal use. I had the funding approved for an upgrade to something decent, but then the banks lost everyones’ money… I would rather enable usage by setting sensible policies in place than ban it, but unfortunately I can’t at the moment.

     
  17. sheila Says:
    September 4th, 2009 at 12:39 pm

    The issue here is people spending more time on personal issues using work computers during work time instead of working, I couldnt help but wonder is there a need for all computers at businesses to have internet access? One place I was in had only a handfull of PC`s with web access while others just hooked up to the internal network this meant that useage could be tightly monitored and people checked personal stuff during breaks or lunch.IT departments should consider something similar if not just grant web access to those who only need it for work related matters and this problem will cease to exist

     
  18. Andy Dring Says:
    September 4th, 2009 at 4:36 pm

    I think that the ebst way to deal with this is to have time-based limits, either by allowing acces between say 12 and 2, or allowing say 15 minutes browsing of particular classification of sites per day. That way, users aren’t left feelign bereft of access, but HR can be assured that staff are allocating appropriate amounts of time to work/leisure. It’s not even an IT function to decide, it should be set in policy by HR and only implemented by IT.

     
  19. Powernumpty Says:
    September 5th, 2009 at 9:22 pm

    I monitor web use at work.
    It’s company stated policy and mostly it’s a non issue if the people concerned are mature about work in other ways (if you run out of pens and post-it notes all the time start checking the web usage).
    The comment about “shopfloor at John Lewis” is a telling one, in times past we were probably better off working hard to get beyond a job than be distracted by the ever present pretty lights of netland.

    I had an “Assistant” for a short while, he didn’t last long as he was always hiding stuff on screen when I arrived (despite multiple requests not to) turns out he was a “healer” on some RPG, obviously work took a poor second place to virtual life and death.

     
  20. Gavin Moorhouse Says:
    September 7th, 2009 at 10:58 am

    I have massive respect for Theo. As a small business owner, I listen when he has something to say. I see where is coming from, but we also use the likes of Twitter for promoting the business so it isn’t all bad. I think a reasonable use policy is best, let staff check their accounts at lunch will give them motivation and ensure they knuckle down the rest of the time.

     

Leave a Reply

* required fields

* Will not be published

Categories

Authors

Archives

advertisement

SEARCH
SIGN UP

Your email:

Your password:

remember me

advertisement


Hitwise Top 10 Website 2008