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Posted on August 26th, 2009 by David Bayon

Can Lexmark change the way we buy printers?

Lexmark Platinum Pro905Lexmark’s inkjet printers have had a pretty rough ride from PC Pro in recent reviews and Greg Caster, senior development manager for inkjet R&D, admitted to me yesterday that its 2008 range was simply a step behind its competitors. To change that, Lexmark is finally moving to individual inks for its next all-wireless range of inkjet all-in-ones, and introducing a fantastic touchscreen interface that I’ll come to later.

But the real news for me – and for anyone who ever has trouble choosing a printer – is the way Lexmark’s eight-product line has been assembled.

Currently, buying a printer is a confusing experience, with too many competing manufacturers, each with too many printer ranges that contain too many similar models and accept too many different cartridge types. Even within a single manufacturer’s product range, the variation in quality and speed can be staggering.

So Lexmark is taking a different approach, one that makes choosing a printer so simple for consumers I can only beg and plead with Canon, HP, Epson and the rest of the inkjet world to flagrantly copy it.

Put simply, whether you buy the base consumer model for $99, the premium $399 business device or any of the six models in-between, you’ll get the same underlying print engine.

Yes, that means the cheapest budget model will print at the same speed and produce the same quality prints as the dearest premium all-in-one. They’re essentially the same printer. They’ll also all accept ‘XL’ high-yield cartridges to cut print costs.

Where Lexmark will differentiate is in features, beginning with a basic all-in-one and progressively adding document feeders, ports, LCD screens, a 4.3in touchscreen, fax capabilities and all the usual extras as you move up the price scale. So, if you don’t want to pay for Ethernet and extra print trays you don’t need, just don’t buy them – the price you’ll pay is determined solely by the feature set, with quality and speed a reassuring constant.

That delightful approach aside, Lexmark was here to show off its touchscreen interface more than anything, and I have to say I came away impressed. It’s only on the top models, but the large 4.3in panel has room for nice, clear icons, and the designers have ensured the main copy, scan and fax menus contain the bare minimum of major options. Should you need to dig deeper, standard list menus can be accessed from there. (Click the image for a closer look.)

Lexmark Touchscreen

But many business users have specific copying tasks that they repeat on a regular basis, so Lexmark has come up with an innovative PC-based time-saving solution. Create an account on the website and, in a browser-based version of the printer’s menu, you can pre-select all the settings for a particular print, scan or copy job. Give it a name and save it; it will be pushed out across the internet to your associated Lexmark inkjets where it will appear in the custom job menu as an icon.

For example, if you regularly copy and resize your day’s invoices two-to-a-page and in draft mode to save paper and ink, you just choose those settings online, save the job as ‘Invoice Copy’ and it’ll be sent to your office printer’s menu. Next time you place your two invoices on the platen, instead of going through the copy menu you simply press the Invoice Copy icon and the settings are chosen for you. It’s exceedingly simple and saves both time and money.

There’s also a range of Eco options that can be enabled to save paper and ink, along with a similarly pre-configurable scan-to-email option that goes one step further by actually sending the email itself – no PC required.

It remains to be seen if Lexmark has significantly redesigned its laboured menu system on the non-touch devices, but premium users will certainly see a huge improvement. And the move to individual inks has long been required; sample photo prints I was shown looked promising but only our tests will tell for sure. A claimed 90-second top quality 6 x 4in print also piqued my interest.

They’re due to launch officially next week, and we’ve been promised a top-end Platinum Pro905 as soon as Lexmark receives them in the UK, so look out for a full review in the next few weeks. I didn’t think I’d be saying this following our last Canon-dominated group test, but Lexmark could well be stepping up to the plate at last.

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9 Responses to “ Can Lexmark change the way we buy printers? ”

  1. Richard Says:
    August 26th, 2009 at 5:43 pm

    HP and their new OfficeJet AiO range have been doing this since at least April 2009. I have one in my home, which has the capability of double-sided scanning, through its ADF, and the system is intuitive that it can either scan to a network folder on the home server, with each folder protected with a PIN for security. All users can be set up with a PIN, which makes the system more secure. The OfficeJet also can scan to e-mail, and host digital faxing, whilst being wireless at the same time. The printer’s touchscreen interface will also email me when the ink is getting low, or there is another issue, for example low paper, or even a paperjam.
    Lexmark is moving up the ‘food chain’, joining HP in the ranks. However, as said above, the Lexmarks are starting to come in XL sizes. HP have been also doing this for some time, and also are moving to make a certain range of printers, for example the OfficeJet 8500 series, and the 5400 series run off the same ink system – 940. This proves very useful in the office environment, as some suppliers can give you a better deal with bulk orders, and this is the way forward.
    I believe that SMB printers are moving their way into the SOHO and Home environments because of the low running costs, and the easy maintainence.

     
  2. Dave Edwards Says:
    August 27th, 2009 at 6:29 am

    All fine and dandy – but when are we going to see sensible prices for replacement carts.from the major manufacturers?

     
  3. Bluespider Says:
    August 27th, 2009 at 10:01 am

    @Dave edwards

    … Never, they use the gillette pricing model. Give the razor away for next to nothing to get the product into the market and then charge a lot more for the replacement parts.

    Trick is to make the underlying product so good that you don’t want to swap it for the next ‘free razor’ to hit the shelves.

     
  4. Andy Fraser Says:
    August 27th, 2009 at 11:28 am

    I have had problems in the past where I was unable to successfully install an HP printer after having installed a Lexmark in the past. Perhaps it was deliberate?

    There seems to be a massive amount of bloatware with all printer installations. It would be useful to have a simple ‘Bare Minimum’ install option.

     
  5. Bluespider Says:
    August 27th, 2009 at 11:38 am

    @andy fraser

    there is, use windows to install a new printer, when prompted to specify the driver, point it to the folder on the cd that came with the printer that has the driver.
    Don’t install all the other bloat pap and all you have is a nice, working printer.

     
  6. Catch Weight Says:
    August 27th, 2009 at 11:51 am

    When I first gave a glance to a Lexmark printer, I was in awe on how simple and intuitive their user interface are. And, up to this time, Lexmark has been designing their operation panel as user-friendly and intuitive as possible. If they can reduce the function of a feature by just one button press (which Lexmark Touchscreens refer to this in Smart Solutions), they will definitely do it.

     
  7. Twitter Trackbacks for Can Lexmark change the way we buy printers? | PC Pro blog [pcpro.co.uk] on Topsy.com Says:
    August 27th, 2009 at 10:39 pm

    [...] Can Lexmark change the way we buy printers? | PC Pro blog http://www.pcpro.co.uk/blogs/2009/08/26/can-lexmark-change-the-way-we-buy-printers – view page – cached Lexmark’s inkjet printers have had a pretty rough ride from PC Pro in recent reviews and Greg Caster, senior development manager for inkjet R&D, admitted to — From the page [...]

     
  8. Bruce A Says:
    August 29th, 2009 at 11:40 am

    Andy Fraser possibly had the same problems I had.

    I Tried to Install a Lexmark as a backup printer to a HP. Instead it took over the Default position without asking on install (maybe forgivable) and would not be dislodged via control panel, printers or anywhere else (Not forgivable). Turned out this was it being ‘helpful’ because it also took over print spooling tasks and if it was hacked to NOT be the default printer nothing was then going to print properly. “”Uninstalling”" the Lexmark software left me with an error message about spooling and a registry full of lexmark.

    An evening of recreational registry editing and all was restored to normal – except there is a great big LEXMARK NEVER AGAIN sign in my head now. Before declaring them reformed characters I would appreciate you digging a bit deeper (and on someone elses PC !!!)

     
  9. Taonside Says:
    September 1st, 2009 at 5:08 pm

    @Dave Edwards and Bluespider:
    According to Lexmark’s webpage for these new products, the cost for black printing is less than $0.01 per page. The XL black tank costs $4.99 and yield is 510 pages. If it’s true, that’s as cheap or cheaper than toner.

    http://www.lexmark.com/lexmark/product/home/704/0,6970,204816596_653293766_1363249856_en,00.html?tabId=1
    Footnote (3).

     

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