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Posted on July 7th, 2009 by Barry Collins

Uninstalled software shouldn’t hijack your browser

Warning signFinding myself with an idle 20 minutes on the train to work this morning, I decided to give my laptop a long overdue spring clean (it’s July, after all).  I started by uninstalling a handful of applications that have served their purpose.

Once removed, no fewer than two thirds of them (yes folks, that’s two out of three, but I’m building for dramatic effect here), arbitrarily fired up my browser and sent me to their websites to fill out a survey demanding to know why I had the temerity to remove their software from my system. Bloody cheek.

Software that automatically fires up your browser and sends you without warning to a strange website is a hair’s breadth away from malware, in my book. And how long will it be before genuine malware writers find a way to adjust that URL, and send unsuspecting uninstallers off to a site that automatically executes something far nastier than a customer retention questionnaire?

The fact I’ve chosen to uninstall a piece of software means that application should no longer exert any control over my PC, let alone fire up my web browser on its way out. If software companies can’t be trusted to act responsibly with their uninstallers, then Microsoft needs to take that power away from them.

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8 Responses to “ Uninstalled software shouldn’t hijack your browser ”

  1. TaoistTotty Says:
    July 7th, 2009 at 11:13 am

    This is one of my pet hates.

    I have even had some that will not un-install if it cannot connect to the website (i.e. you are not on-line).

    This is especially bad when it is an anti-virus (taken to a web page when you do not have any anti-virus).

     
  2. David Wright Says:
    July 7th, 2009 at 11:16 am

    I hate that too, although for the author of the software, it is nice to know why people are uninstalling…

    I’d be happy if the uninstaller asked if I had time / the desire to fill in a questionairre, but to arbitrarily redirect me to their website? Hmm, sounds like a good reason to be shot of the software.

    Maybe naming-and-shaming such software would wake companies up to bad practices – perhaps include it in a review of the software, how well it uninstalls and whether it opens your browser and asks for an explanation…

    That said, it isn’t hijacking your browser, but don’t let that get in the way of a provocative headline! ;-)

     
  3. Ryan Thomas Says:
    July 7th, 2009 at 11:16 am

    At the very least they should ASK you if you wish to visit their website to fill in an ‘exit interview’. My guess is that 99% of people will click ‘no’, which must be the same number that close the unrequested web page anyway

     
  4. www.infodude.net Says:
    July 7th, 2009 at 9:58 pm

    I seen this problem happen too, so, I agree – name and shame!

     
  5. JP Says:
    July 7th, 2009 at 10:13 pm

    I HATE this. Almost as much as every single bit of software thinking that it needs to install another memory resident application to check for updates to itself.

     
  6. Chris Says:
    July 7th, 2009 at 11:00 pm

    Was one of them Google Chrome, by any chance? “Was it something we said?” they ask. Pathetic.

     
  7. Barry Collins Says:
    July 8th, 2009 at 2:12 pm

    The two in this particular instance were WinZip and Orb. There are countless others employing the same tactics.

    Barry Collins

     
  8. Richard Melville Says:
    July 9th, 2009 at 10:42 am

    Stop using Windows or stop whining about it — I assume that the remark about Chrome was Chrome running under Windows.

    Richard

     

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