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Posted on July 1st, 2009 by Barry Collins

The roaming rip-off is over? Pull the other one

HTC TouchThe EU is in self-congratulatory mood today, declaring that its clampdown on mobile roaming charges means “the roaming rip-off is now coming to an end”.

While the EU has indeed made progress, we’re a long way from popping the champagne corks and declaring a famous consumer victory.

Look, for example, at the data rates. The EU’s new rules still allow mobile networks to charge up to 1 Euro (86p) per MB for data downloads when roaming. That’s £880 per GB! To put that in perspective, BT charges £15.65 per month for a 10GB data download allowance on its Option 1 package; mobile networks can theoretically charge £8,806 for the same amount of data! And I’ve yet to see any compelling evidence that the costs associated with mobile data are an order of magnitude higher than they are for fixed line providers.

You might also want to reflect on the charges for SMS text messages. While the EU has now capped the cost of text messages to 9p (down from 24p), that’s still 9p for transferring only 140 bytes (0.000133514MB) of data. That’s a princely £674 per MB.

Dr Nigel Bannister from the University of Leicester last year claimed that sending texts from a mobile phone was four times more expensive than downloading data from the Hubble Telescope, and that was based on an average text message fee of only 5p.

So while the EU can take some satisfaction from today’s price cuts, mobile data prices are literally still out of this world.

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5 Responses to “ The roaming rip-off is over? Pull the other one ”

  1. Mr Benn Says:
    July 1st, 2009 at 11:47 am

    As long as people give them business the mobile operators will rip you off. The costs to provide bare no resemblence to those they charge the customer. Disgraceful but typical of the industry, sadly.

     
  2. Ed Clarke Says:
    July 1st, 2009 at 11:56 am

    I spoke to someone in the industry about mobile data charges. He said:

    Capacity is fixed (in the short term). Voice occupies 40% of capacity and takes priority; it is also very profitable. How do we fill the remaining 60%? With data. What price do we need to set so that all of that is used to generate maximum profits? Very high. In economic terms, the price is nothing to do with the cost.

    In the long term, it may be more profitable to increase supply, but that takes time and investment.

     
  3. dark hared lord Says:
    July 1st, 2009 at 4:07 pm

    As Ed says, it’s business. You charge as much as you can until supply balances demand.
    If you don’t like it why don’t you go and borrow a couple of billion pounds and buy t-mobile. see how far your new shareholders let you drop prices when you’re already operating at capacity.

     
  4. Tom Chance Says:
    July 1st, 2009 at 8:33 pm

    July 1st. 09
    If you have any doubt on what Offcom’s position are in protecting the UK mobile customer, it is worth looking at the call rates quoted in the story and comparing them to those here;- http://www.t-mobile.co.uk/services/boosters/pay-monthly/ . Apparently these rates were revised upward by T- Mobile two days ago.

    Now try giving Offcom a ring to complain.

    I did it twice. First time I got Charlotte – none of “our” business its European. When I tried again an hour later Dan immediately told me they were there to protect the UK mobile customer but when I gave my complaint number it all changed to the same old “none of our business” rubbish.

     
  5. Peter Gross Says:
    July 6th, 2009 at 11:44 am

    [NOTE: The following includes a plug to my own site].

    Viviane Reding and the EU have made good strides into reducing mobile phone roaming charges, but the cost of using the mobile internet is still very confusing for most mobile phone users in the UK.

    Users don’t understand the charging structures and there is still a significant variance in the costs applicable on the different tariffs.

    For example, the cost for transferring 1MB of data per day for a month from a mobile phone ranges from £6/month to £210/month.

    MobileMeg (http://www.mobilemeg.com) has been created to help reduce this confusion and provide clarity on the cost of the mobile internet.

    The site includes a guide on mobile data services; a comparison of over 200 of the mobile phone price plans used in the UK, and a personal usage calculator to help estimate data charges.

     

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