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	<title>Comments on: Tell us your PC repair shop horror stories</title>
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	<description>Blogging in the real world</description>
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		<title>By: Fix-m23</title>
		<link>http://www.pcpro.co.uk/blogs/2009/04/06/tell-us-your-pc-repair-shop-horror-stories/comment-page-1/#comment-220387</link>
		<dc:creator>Fix-m23</dc:creator>
		<pubDate>Fri, 12 Nov 2010 16:18:28 +0000</pubDate>
		<guid isPermaLink="false">http://www.pcpro.co.uk/blogs/?p=5400#comment-220387</guid>
		<description>Hay come on folks not all computer repair technicians are dodgy, i love what i do and go out of my way to make my customers happy, and i always look after OAP,s. Its places like PC World and Tech Guys that give us a bad name. Im a mobile computer repair tech and i dont charge big money, because its simple computer or laptop repair most of the time, its not rocket science</description>
		<content:encoded><![CDATA[<p>Hay come on folks not all computer repair technicians are dodgy, i love what i do and go out of my way to make my customers happy, and i always look after OAP,s. Its places like PC World and Tech Guys that give us a bad name. Im a mobile computer repair tech and i dont charge big money, because its simple computer or laptop repair most of the time, its not rocket science</p>
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		<title>By: external terabyte harddrive</title>
		<link>http://www.pcpro.co.uk/blogs/2009/04/06/tell-us-your-pc-repair-shop-horror-stories/comment-page-1/#comment-169402</link>
		<dc:creator>external terabyte harddrive</dc:creator>
		<pubDate>Sun, 30 May 2010 15:31:15 +0000</pubDate>
		<guid isPermaLink="false">http://www.pcpro.co.uk/blogs/?p=5400#comment-169402</guid>
		<description>&lt;strong&gt;external terabyte harddrive...&lt;/strong&gt;

While looking for external terabyte harddrive on Sunday I came across your blog and post about Tell us your PC repair shop horror stories &#124; PC Pro blog. I could not believe the amount of quality material that exists on this site.  The site is extremely...</description>
		<content:encoded><![CDATA[<p><strong>external terabyte harddrive&#8230;</strong></p>
<p>While looking for external terabyte harddrive on Sunday I came across your blog and post about Tell us your PC repair shop horror stories | PC Pro blog. I could not believe the amount of quality material that exists on this site.  The site is extremely&#8230;</p>
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		<title>By: RitMen</title>
		<link>http://www.pcpro.co.uk/blogs/2009/04/06/tell-us-your-pc-repair-shop-horror-stories/comment-page-1/#comment-160774</link>
		<dc:creator>RitMen</dc:creator>
		<pubDate>Sat, 01 May 2010 00:37:25 +0000</pubDate>
		<guid isPermaLink="false">http://www.pcpro.co.uk/blogs/?p=5400#comment-160774</guid>
		<description>Hi,

I am neither a non-tech or a tech. I know bits and bows, have been taught with with DOS and quick basic - no hardware though. And I do go online to check what it is, but I tried to change my keyboard and that did not go very well. 

I had no c or it was constanly as if being pressed down. 

But this morning it would not load XP, it was beeping and with a black screen. The computer is my life, my profession. I cannot live without it. I work from home and I cannot afford a new one.

So I went to a repair shop.
They showed me. The keyoard was yelowish below. They said something about a short cut or something.  Did not believe the explanation. 

They dusted it (their own iniciative) and added a new keyboard - with no bs or fs and an UK one, just while I wait for a good one. I go to the doctor with one limp, come out with two ;-) 

but the beeping and black screen disappeared.  Either the keyboard or the dust was causing the noise. And I will have to go back for the good keyboard. 

Did not find it even very expensive - if the keyboard is really installed, will pay 70 pounds for everything and would pay 55 (keyoard I found online was 40).  

but I smelled a scham there, like exchanging good parts of brought-in computers for less good parts. Is it possible? How can I detect whether they changed eg my memory for a worse one (toshiba diagnosis tool detects nothing wrong)

I came here to check i there was something on those types o schams.... Shops to avoid...

Thanks
Rita</description>
		<content:encoded><![CDATA[<p>Hi,</p>
<p>I am neither a non-tech or a tech. I know bits and bows, have been taught with with DOS and quick basic &#8211; no hardware though. And I do go online to check what it is, but I tried to change my keyboard and that did not go very well. </p>
<p>I had no c or it was constanly as if being pressed down. </p>
<p>But this morning it would not load XP, it was beeping and with a black screen. The computer is my life, my profession. I cannot live without it. I work from home and I cannot afford a new one.</p>
<p>So I went to a repair shop.<br />
They showed me. The keyoard was yelowish below. They said something about a short cut or something.  Did not believe the explanation. </p>
<p>They dusted it (their own iniciative) and added a new keyboard &#8211; with no bs or fs and an UK one, just while I wait for a good one. I go to the doctor with one limp, come out with two <img src='http://www.pcpro.co.uk/blogs/wp-includes/images/smilies/icon_wink.gif' alt=';-)' class='wp-smiley' />  </p>
<p>but the beeping and black screen disappeared.  Either the keyboard or the dust was causing the noise. And I will have to go back for the good keyboard. </p>
<p>Did not find it even very expensive &#8211; if the keyboard is really installed, will pay 70 pounds for everything and would pay 55 (keyoard I found online was 40).  </p>
<p>but I smelled a scham there, like exchanging good parts of brought-in computers for less good parts. Is it possible? How can I detect whether they changed eg my memory for a worse one (toshiba diagnosis tool detects nothing wrong)</p>
<p>I came here to check i there was something on those types o schams&#8230;. Shops to avoid&#8230;</p>
<p>Thanks<br />
Rita</p>
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		<title>By: CJW293</title>
		<link>http://www.pcpro.co.uk/blogs/2009/04/06/tell-us-your-pc-repair-shop-horror-stories/comment-page-1/#comment-127174</link>
		<dc:creator>CJW293</dc:creator>
		<pubDate>Mon, 04 Jan 2010 05:06:54 +0000</pubDate>
		<guid isPermaLink="false">http://www.pcpro.co.uk/blogs/?p=5400#comment-127174</guid>
		<description>Hello, I am ... CJW293, I am a computer tech here in... The States.  I have been working with computers since before they had hard drive, anyone remember the 10 inch floppies, anyhoo, as you are looking for a few good horror stories, I thought that I could tell you about some of the shops that I have known in the years past.
   One that shall forever stand out in my mind, a California shop, was owned by a very smart man who chose to use his smarts for bad things, things like when a customer would order a new computer he would use the money to order parts for the last customers computer, or to pay the rent for his house. He would use parts from one customers computer to test another and when that part also went bad, he would call the customer and tell them that the part JUST went bad. He would sell a new computer with a used hard drive and change his prices, sometimes daily, depending on what his financial need were that day.
   But the one that really burns me up, and brought about the end of our professional relationship, was when a 72 year old lady brought in an older model laptop with a broken power jack, very common, now most shops here in the USA will charge between 2 and 4 hundred dollars to do this and take up to 2 weeks. I can do this in 45 minutes to 1.5 hours on most ANY laptop and rarely ask for more than $ 60.00, except on a DELL :(.
   Less than an hour later I had it fixed better than new and asked if I should call the customer and tell her that it was done. He said no, that he would call her on Monday. Monday afternoon I stood there in HORROR as I watched this man tell this elderly woman that HE personally spent 5 and a half hours repairing her laptop and was why he was charging her , GET THIS, $ 385.00... and then he turned to me and said.... aint that right.   Well I am sorry, but if I will not lie to you... I will not lie for you either, and thus was the end of that job.


   Another scam that is ALL to common, at least it is here in the states, is when someone brings in a laptop, especially if it&#039;s a woman, they are told that the motherboard is bad and will cost 3 or 4 hundred dollars to fix, OH but if you purchase a laptop from us we will give you a $ 50.00 credit. They will then fix the simple problem and resell the laptop, sometimes after removing the C.O.A.
   I recently had a young woman in college bring me a laptop that she had taken to a local computer shop and, you got it, was told it was a bad motherboard and quoted $ 400.00 for repair. For the next two years of her education she did not have a laptop, as she could not afford one, after finally getting a new one and bringing it to me to properly setup for her, I asked her to bring the old one, just to have a look. Her power cord was in bad shape so I used my universal power cord and, YUP it worked perfectly, nothing wrong but a faulty power cord.
   I personally would love to be part of some nationwide sting that puts these criminals behind bars. Having overhead, bills and needing to make ends meet is one thing, but lieing, cheating and scamming people out of hundreds of dollars just because you think they are stupid and made of money is just plain wrong. As time goes by I find that more and more people get into computer repair JUST FOR THE MONEY because it really is so easy to scam people. I do not feel that more regulations are needed, just a few stings to bust some of these jerks and let the others know, the public is smarter than you think and the next time you scam someone, just might get you busted.

   I am currently living out of a backpack and wandering the country helping truck drivers and the poorest of poor folks with their computer problems, as they can not afford to get scammed by the local shop and as always my number one passion in life is simply to help people...</description>
		<content:encoded><![CDATA[<p>Hello, I am &#8230; CJW293, I am a computer tech here in&#8230; The States.  I have been working with computers since before they had hard drive, anyone remember the 10 inch floppies, anyhoo, as you are looking for a few good horror stories, I thought that I could tell you about some of the shops that I have known in the years past.<br />
   One that shall forever stand out in my mind, a California shop, was owned by a very smart man who chose to use his smarts for bad things, things like when a customer would order a new computer he would use the money to order parts for the last customers computer, or to pay the rent for his house. He would use parts from one customers computer to test another and when that part also went bad, he would call the customer and tell them that the part JUST went bad. He would sell a new computer with a used hard drive and change his prices, sometimes daily, depending on what his financial need were that day.<br />
   But the one that really burns me up, and brought about the end of our professional relationship, was when a 72 year old lady brought in an older model laptop with a broken power jack, very common, now most shops here in the USA will charge between 2 and 4 hundred dollars to do this and take up to 2 weeks. I can do this in 45 minutes to 1.5 hours on most ANY laptop and rarely ask for more than $ 60.00, except on a DELL <img src='http://www.pcpro.co.uk/blogs/wp-includes/images/smilies/icon_sad.gif' alt=':(' class='wp-smiley' /> .<br />
   Less than an hour later I had it fixed better than new and asked if I should call the customer and tell her that it was done. He said no, that he would call her on Monday. Monday afternoon I stood there in HORROR as I watched this man tell this elderly woman that HE personally spent 5 and a half hours repairing her laptop and was why he was charging her , GET THIS, $ 385.00&#8230; and then he turned to me and said&#8230;. aint that right.   Well I am sorry, but if I will not lie to you&#8230; I will not lie for you either, and thus was the end of that job.</p>
<p>   Another scam that is ALL to common, at least it is here in the states, is when someone brings in a laptop, especially if it&#8217;s a woman, they are told that the motherboard is bad and will cost 3 or 4 hundred dollars to fix, OH but if you purchase a laptop from us we will give you a $ 50.00 credit. They will then fix the simple problem and resell the laptop, sometimes after removing the C.O.A.<br />
   I recently had a young woman in college bring me a laptop that she had taken to a local computer shop and, you got it, was told it was a bad motherboard and quoted $ 400.00 for repair. For the next two years of her education she did not have a laptop, as she could not afford one, after finally getting a new one and bringing it to me to properly setup for her, I asked her to bring the old one, just to have a look. Her power cord was in bad shape so I used my universal power cord and, YUP it worked perfectly, nothing wrong but a faulty power cord.<br />
   I personally would love to be part of some nationwide sting that puts these criminals behind bars. Having overhead, bills and needing to make ends meet is one thing, but lieing, cheating and scamming people out of hundreds of dollars just because you think they are stupid and made of money is just plain wrong. As time goes by I find that more and more people get into computer repair JUST FOR THE MONEY because it really is so easy to scam people. I do not feel that more regulations are needed, just a few stings to bust some of these jerks and let the others know, the public is smarter than you think and the next time you scam someone, just might get you busted.</p>
<p>   I am currently living out of a backpack and wandering the country helping truck drivers and the poorest of poor folks with their computer problems, as they can not afford to get scammed by the local shop and as always my number one passion in life is simply to help people&#8230;</p>
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		<title>By: Phil Janes</title>
		<link>http://www.pcpro.co.uk/blogs/2009/04/06/tell-us-your-pc-repair-shop-horror-stories/comment-page-1/#comment-102607</link>
		<dc:creator>Phil Janes</dc:creator>
		<pubDate>Mon, 24 Aug 2009 11:40:36 +0000</pubDate>
		<guid isPermaLink="false">http://www.pcpro.co.uk/blogs/?p=5400#comment-102607</guid>
		<description>While there&#039;s no doubt that some repairers will overcharge in some instances, customers never seem interested in the fact that they are paying an entity that exists to make money and seem to think that just because computers are now commodoty items it should cost next to nothing to fix them. Businesses have overheads and none directly billable expenses.
A reasonable person will realise that £100 for a full diagnosis, data recovery, rebuild, re-configuration, all windows updates, virus and maintenance pack and software pack is an absolute steal.
Whereas most of the morons in the area where I work think it&#039;s far too expensive as they do not understand what&#039;s involved, how many hours labour it will take and &#039;I can buy a new one for £350&#039;. Try then to charge a diagnosis fee (free call out mind you!) and watch the fireworks fly...usually from a hairdresser or some such who charges about £55 for a cut!</description>
		<content:encoded><![CDATA[<p>While there&#8217;s no doubt that some repairers will overcharge in some instances, customers never seem interested in the fact that they are paying an entity that exists to make money and seem to think that just because computers are now commodoty items it should cost next to nothing to fix them. Businesses have overheads and none directly billable expenses.<br />
A reasonable person will realise that £100 for a full diagnosis, data recovery, rebuild, re-configuration, all windows updates, virus and maintenance pack and software pack is an absolute steal.<br />
Whereas most of the morons in the area where I work think it&#8217;s far too expensive as they do not understand what&#8217;s involved, how many hours labour it will take and &#8216;I can buy a new one for £350&#8242;. Try then to charge a diagnosis fee (free call out mind you!) and watch the fireworks fly&#8230;usually from a hairdresser or some such who charges about £55 for a cut!</p>
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		<title>By: credit repair kit cd</title>
		<link>http://www.pcpro.co.uk/blogs/2009/04/06/tell-us-your-pc-repair-shop-horror-stories/comment-page-1/#comment-59682</link>
		<dc:creator>credit repair kit cd</dc:creator>
		<pubDate>Sun, 17 May 2009 07:25:21 +0000</pubDate>
		<guid isPermaLink="false">http://www.pcpro.co.uk/blogs/?p=5400#comment-59682</guid>
		<description>&lt;strong&gt;credit repair kit cd...&lt;/strong&gt;

I&#039;ve been digging around for blogs on credit repair kit cd so i&#039;m thrilled i came across yours.  The How to Do Body Detox &#124; LifetoSuccess.com post on Sunday is some good feedback....</description>
		<content:encoded><![CDATA[<p><strong>credit repair kit cd&#8230;</strong></p>
<p>I&#8217;ve been digging around for blogs on credit repair kit cd so i&#8217;m thrilled i came across yours.  The How to Do Body Detox | LifetoSuccess.com post on Sunday is some good feedback&#8230;.</p>
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		<title>By: Tim Danton</title>
		<link>http://www.pcpro.co.uk/blogs/2009/04/06/tell-us-your-pc-repair-shop-horror-stories/comment-page-1/#comment-54946</link>
		<dc:creator>Tim Danton</dc:creator>
		<pubDate>Wed, 29 Apr 2009 20:02:27 +0000</pubDate>
		<guid isPermaLink="false">http://www.pcpro.co.uk/blogs/?p=5400#comment-54946</guid>
		<description>I spoke to Sky the other day and they&#039;re still interested in investigating allegedly poor service at the hands of more PC repair shops - they&#039;ve already followed up one of our leads. Just in case something occurs to you (and you haven&#039;t already let me know the details) then feel free to email me - editor at pcpro.co.uk</description>
		<content:encoded><![CDATA[<p>I spoke to Sky the other day and they&#8217;re still interested in investigating allegedly poor service at the hands of more PC repair shops &#8211; they&#8217;ve already followed up one of our leads. Just in case something occurs to you (and you haven&#8217;t already let me know the details) then feel free to email me &#8211; editor at pcpro.co.uk</p>
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		<title>By: P Hickey</title>
		<link>http://www.pcpro.co.uk/blogs/2009/04/06/tell-us-your-pc-repair-shop-horror-stories/comment-page-1/#comment-52321</link>
		<dc:creator>P Hickey</dc:creator>
		<pubDate>Thu, 16 Apr 2009 19:41:24 +0000</pubDate>
		<guid isPermaLink="false">http://www.pcpro.co.uk/blogs/?p=5400#comment-52321</guid>
		<description>@ G Glitter - best laugh I&#039;ve had in a long time :-)  Thanks!!</description>
		<content:encoded><![CDATA[<p>@ G Glitter &#8211; best laugh I&#8217;ve had in a long time <img src='http://www.pcpro.co.uk/blogs/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' />   Thanks!!</p>
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		<title>By: Tim W</title>
		<link>http://www.pcpro.co.uk/blogs/2009/04/06/tell-us-your-pc-repair-shop-horror-stories/comment-page-1/#comment-51855</link>
		<dc:creator>Tim W</dc:creator>
		<pubDate>Tue, 14 Apr 2009 15:09:22 +0000</pubDate>
		<guid isPermaLink="false">http://www.pcpro.co.uk/blogs/?p=5400#comment-51855</guid>
		<description>In a shipping company I worked for we relied on A3 dot matrix printers to print ships manifests on multi-part paper. They were crtical to us and we had two in a separate room buzzing away most of the day.

When one of them went wrong we called the organisation that supported our hardware (a big well known IT company) who dispatched an engineer urgently, as I said they were critical to us for legal reasons. The guy turned up and I left him to it. He immediately and without asking anyone took himself off to our companies free resturant and started his lunch. He was most upset when I interrupted his lunch to reset his priorities from his jacket potato to our printers!  He challenged my ethics for not allowing him to have a proper break!!! 

When I passed the room a bit later I was alerted to the lack of noise from the room; remember only one of the printers had failed, I expected the other to be in use constantly. It was at this point that he explained how he had become confused about the workings of the printer which he hadn&#039;t worked on previously and to discover how it was suppposed to work had started to dismantle the working printer!

I gave him 30 mins to get the working printer back on-line and to leave the building.

I doubt you will be able to use it for your article but I couldn&#039;t beleive it.</description>
		<content:encoded><![CDATA[<p>In a shipping company I worked for we relied on A3 dot matrix printers to print ships manifests on multi-part paper. They were crtical to us and we had two in a separate room buzzing away most of the day.</p>
<p>When one of them went wrong we called the organisation that supported our hardware (a big well known IT company) who dispatched an engineer urgently, as I said they were critical to us for legal reasons. The guy turned up and I left him to it. He immediately and without asking anyone took himself off to our companies free resturant and started his lunch. He was most upset when I interrupted his lunch to reset his priorities from his jacket potato to our printers!  He challenged my ethics for not allowing him to have a proper break!!! </p>
<p>When I passed the room a bit later I was alerted to the lack of noise from the room; remember only one of the printers had failed, I expected the other to be in use constantly. It was at this point that he explained how he had become confused about the workings of the printer which he hadn&#8217;t worked on previously and to discover how it was suppposed to work had started to dismantle the working printer!</p>
<p>I gave him 30 mins to get the working printer back on-line and to leave the building.</p>
<p>I doubt you will be able to use it for your article but I couldn&#8217;t beleive it.</p>
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		<title>By: Usefully Employed</title>
		<link>http://www.pcpro.co.uk/blogs/2009/04/06/tell-us-your-pc-repair-shop-horror-stories/comment-page-1/#comment-51730</link>
		<dc:creator>Usefully Employed</dc:creator>
		<pubDate>Tue, 14 Apr 2009 00:13:04 +0000</pubDate>
		<guid isPermaLink="false">http://www.pcpro.co.uk/blogs/?p=5400#comment-51730</guid>
		<description>The oft-above-mentioned large PC-selling chain can&#039;t even manage sales half the time, let alone repair. Two experiences, admittedly both a little while ago:

1. 

UE: [accosted on entry by sales assistant] Do you sell cartridges for Xerox printers?
Pimply Youth: No, not Xerox. You&#039;ll have to look on the internet.
UE: [spying ink in middle-distance] Are you sure? I thought I got some here once before.
PY: No, definitely not, we definitely don&#039;t stock Xerox
UE: [taking a few steps forward] Isn&#039;t this some Xerox ink on this shelf?
PY: [digging] Erm, it might say Xerox but how can you know it&#039;ll work in your particular printer?
UE: They print the compatible models on the outside, that&#039;s my one there.
PY: Oh, that must be a new thing.

2.

UE: Do you have a PCI wireless card?
PY: No, they&#039;re all AGP now. Try the internet for an old PCI one.</description>
		<content:encoded><![CDATA[<p>The oft-above-mentioned large PC-selling chain can&#8217;t even manage sales half the time, let alone repair. Two experiences, admittedly both a little while ago:</p>
<p>1. </p>
<p>UE: [accosted on entry by sales assistant] Do you sell cartridges for Xerox printers?<br />
Pimply Youth: No, not Xerox. You&#8217;ll have to look on the internet.<br />
UE: [spying ink in middle-distance] Are you sure? I thought I got some here once before.<br />
PY: No, definitely not, we definitely don&#8217;t stock Xerox<br />
UE: [taking a few steps forward] Isn&#8217;t this some Xerox ink on this shelf?<br />
PY: [digging] Erm, it might say Xerox but how can you know it&#8217;ll work in your particular printer?<br />
UE: They print the compatible models on the outside, that&#8217;s my one there.<br />
PY: Oh, that must be a new thing.</p>
<p>2.</p>
<p>UE: Do you have a PCI wireless card?<br />
PY: No, they&#8217;re all AGP now. Try the internet for an old PCI one.</p>
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