Posted on January 20th, 2009 by Tom Arah
Adobe Technical Communication Suite 2: First Thoughts
Adobe has just announced the launch of the second release of its Technical Communication Suite (TCS). Full hands-on reviews of it, and its major components, will follow in due course but I was recently given a sneak peak to see what we could expect…
To be honest my expectations were pretty low. I’ve never quite shaken off the feeling that the first release of the TCS was a largely marketing-driven exercise designed to squeeze the last possible sales from the two central dinosaurs – FrameMaker and RoboHelp – by bundling them together and then throwing in some additional high-end power – think Acrobat 3D – that’s actually irrelevant to the average user but which allows Adobe to claim that the suite offers “unbelievable value”.
These doubts grew when I heard that the major selling-point of the new release was the bundling of Photoshop CS4. Call me cynical but I’m assuming that most technical documentation creators have already found a way to include images in their work.
The good news is that, based on the sneak peek, my misgivings look wide of the mark. In fact it’s clear that Adobe has given the TCS some much needed TLC – and some serious development effort.
To begin with, Adobe has finally bitten the bullet and given FrameMaker 9 the much-needed revamp that it’s been crying out for for over a decade. For the central component of a supposedly bleeding-edge design suite to look and act like a 1980’s Unix mainframe application was unacceptable and the new CS4-style interface should remove that embarrassment and seriously boost productivity.
I didn’t get to see the new RoboHelp 8 in action – probably because it hasn’t been given the same overhaul – but the good news is that it has moved into the 21st century in other ways. Most notably by finally embracing XML and XHTML.
However what really stood out in the demonstration was the work that Adobe has put into improving the Technical Communications Suite’s workflow and its integration with underlying technologies.
The new ability to save a Framemaker document directly to Acrobat.com as a reviewable PDF is valuable enough, but the ability to easily incorporate those changes back into the live document is pretty extraordinary.
Even better is TCS 2’s new ability to output projects to Adobe AIR to enable desktop-based delivery and an alternative route for comment-based review.
Crucially these online/offline AIR apps aren’t limited to HTML but can contain embedded PDF content – including 3D work added through the bundled Acrobat Pro Extended – and interactive Flash SWFs – created with the bundled copies of Adobe Captivate and Adobe Presenter. Put it all together and it shows the strength of the TCS’s all-round, multiple-application, multiple-channel, suite-based approach to technical authoring.
From the sneak peek and feature lists it’s clear that Adobe is seriously committed to developing the capabilities necessary to turn the Technical Communication Suite into the documentation equivalent of the all-conquering Creative Suite.
However, as the target market for TCS knows only too well, looking good on paper is only part of the story. As such, I’m reserving judgement till I’ve seen all the apps in action.
Tags: adobe, captivate, digital design, framemaker, robohelp, technical communication suite
Posted in: Just in, Newsdesk, Real World Computing, Software
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2 Responses to “ Adobe Technical Communication Suite 2: First Thoughts ”
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January 22nd, 2009 at 12:10 pm
Dear Tom
Not really specific to this suite which is something I wouldn’t use because I don’t have the need, but more of a general comment concerning the two CS4 generation products I have, Photoshop and Dreamweaver.
Although an avid PS fan since v5, I have never felt that Adobe has ever been generous to UK customers on the prices we are charged and the idea that companies would buy “Suites” in the same way they might buy MS Office, little short of totally nuts unless they could be split up and installed on different PCs for users with different specialisations.
However, the key thing is that apart from it running in x64 bit mode natively, there is not a lot in PS CS4 that is a “must have” over PS CS3 and the same applies to Lightroom 2 over v1.4. But the one I find “worse value” although giving credit for the “Live View” is Dreamweaver CS4, what is the major difference over Macromedia V8 ? I guess what I’m really questioning is less the “tools” themselves but the value we get as consumers and their need to generate revenue by spurious product releases.
It goes even further than that, I think that they are damaging themselves commercially because I certainly won’t be rushing out to buy the next upgrades and I gather their sales on CS4 haven’t been up to expectations either, they might be better off looking at selling annual “right to use” licences on a subscription basis.
January 22nd, 2009 at 12:45 pm
UK pricing has long been a sore point though the current exchange rate suggests that maybe Adobe knew more than anyone else about the coming credit crunch.
More generally I think that you’re right that the whole idea of the suite is a double-edged sword for Adobe. Persuading users that it was a bargain to buy into a suite in the first place was an easy sell but, if those users aren’t now using the apps they didn’t have before, they are likely to be more sceptical and less likely to upgrade in future.
As for the new Photoshop you could argue that it was largely a cosmetic upgrade foregrounding the existing non-destructive capabilities, but I have to say that for me the changes make CS4 feel a very different and better program.
Regarding Dreamweaver I think Adobe put in a lot more development effort than Macromedia did in recent releases and found more things to improve but, as I’ve argued in my columns, I think that the day of the hand-crafted web page is coming to a natural end.