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Posted on December 11th, 2008 by Barry Collins

BBC iPlayer: bad, good, then bad again?

iPlayerYou may remember that we at PC Pro were none too impressed with the BBC iPlayer when it was first released. Our preview of the beta software lamented the way the iPlayer was raggedly ripped in two (a website for selecting shows, a separate desktop app for viewing them), the appalling user interface and the limited selection of shows. “It’s produced a bug-ridden, slow and ultimately disappointing product… and worst of all, the Beeb’s done it with your money,” the preview concluded.

Since the dark days of November 2007, I’m pleased to say the iPlayer has improved almost beyond recognition. The website interface is now much cleaner and finding the particular episode of a series that you want to watch is no longer a case of randomly clicking on identical boxes and hoping for the best. Shows can now be streamed in either standard or “high-quality” versions if you can’t be bothered to wait for the download (although downloads still offers much greater picture quality), and devices such as media players, games consoles and phones are now well supported with dedicated downloads.   

If the truth be told, the BBC has turned what was looking like a multi-million lame duck into one of the most popular internet services this country has ever seen – and deserves credit for doing so.

Which makes it all the more galling that the next evolution of the iPlayer looks set to undo much of the good work.

Early next year, the BBC will replace the current iPlayer with a cross-platform version based on Adobe’s AIR platform. That good news is that this will make it easier for Macs and Linux users to use the iPlayer, and will also include new content such as HD video and podcasts. Although it will almost certainly mean we pick up the tab with more expensive broadband tariffs, as ISPs pass on the costs of the extra bandwidth required for a service that already accounts for around 10% of all UK internet traffic at peak hours.

The BBC also plans to hop needlessly on to the social networking bandwagon, in what iPlayer chief Anthony Rose is already painfully describing as “Broadcast 2.0”. This means the iPlayer will be turned into a pseudo-Facebook, with viewers able to see what their friends are watching, “chat” about shows as they watch them, and rate shows – or even parts of shows – they’ve watched. “Next year, it’s your friends who are going to choose what you watch,” Rose claims. Give me strength.

Worse still, the iPlayer’s going to start nagging you to watch shows. “You’ll see a System Tray pop-up: Top Gear, next episode now out,” Rose proudly proclaims in today’s Guardian, seemingly unaware that even Microsoft has decided that pop-up bubbles from the System Tray are more irritating  than re-runs of Holby City, and dumped them for Windows 7.

Having transformed the iPlayer into an invaluable public service, the BBC looks set to break the golden rule of fixing something that now isn’t broken.  

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7 Responses to “ BBC iPlayer: bad, good, then bad again? ”

  1. Alan Says:
    December 11th, 2008 at 3:28 pm

    I’ve just read the iPlayer is now available on the PS3, but considering they made a statement in April claiming the release to PS3 was ‘imminent’, it sure did take them long enough.

    I hope this ‘new’ version will be compatible for us console owners!

     
  2. Mr Meat Says:
    December 11th, 2008 at 3:51 pm

    Both those features sound great to me. I’d love to be notified when a new program I like is out! I’m sure you’d be able to switch off notification if they are a hassle. Also, how many times have you told friends about a really good show and sent them a link to iplayer? Anything that makes it easier to share content can’t really be a hindrance can it? Plus you might be able to see some stuff you wouldn’t have considered otherwise.
    I’ve high hopes!

     
  3. c6ten Says:
    December 11th, 2008 at 4:09 pm

    I agree with the post. Never understood the point of downloading something you only wanted to watch once. Plus I can think of nothing more useless than having somebody recommend something that you’ve already decided not to watch. Recommendations are what a search engine is for, and I recommend the BBC focus their efforts on search and tagging.

     
  4. Mr Meat Says:
    December 11th, 2008 at 9:35 pm

    Can’t your friends be your search engine for you? presumably they share your interests, it’s not as if you can filter through all the stuff that comes out….

     
  5. c6ten Says:
    December 12th, 2008 at 1:13 am

    Well I don’t want to get into an argument about whether friends are people who share an interest or just people that you happen to know. But I would make a point about how the BBC haven’t even embraced Web 2.0 (search, tagging, collaboration) properly and now they are talking about yet another social networking scheme. They should build this out gradually like Google do with their apps, rather than churning out great big leaps forward and chucking out the old in the process.

     
  6. Phil Wilson Says:
    December 13th, 2008 at 10:36 pm

    Alan – the delay on the PS3 has been an issue with the version of Flash bundled. The recent firmware update is what’s allowed the iplayer to start working on it!

    Barry Collins – Maybe you’d like to credit your sources and make your prose clearer?

    It’s only the (rubbish) desktop iplayer tool is being replaced by an Air app. The online streaming version is staying.

    Anthony Rose interview: http://www.bbc.co.uk/blogs/bbcinternet/2008/12/iplayer_day_anthony_rose_on_ip.html

    Guardian interview with Anthony Rose: http://www.guardian.co.uk/media/2008/dec/11/interview-anthony-rose-iplayer

    Shoddy content, even for a blog post.

     
  7. gareth Says:
    December 14th, 2008 at 12:16 am

    “don’t fix what isn’t broken” huh? And in 1 year when the ITV/Sky Player or Hulu has launched something clever cue the cries of “Why didn’t the BBC do this with iPlayer – all this money and they didn’t innovate”

    Discovering content via friends is a very common thing to do, in a non schedule driven world it’s exactly what the iPlayer should be doing.

     

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